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Customer Service - Based in MACAU, Relocation required, Hotel (ID: 687710)
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Customer Service - Based in MACAU, Relocation required, Hotel (ID: 687710)
Job summary
A leading hospitality company seeks Customer Service professionals to provide world-class customer service in Kuala Lumpur. This role includes handling enquiries, reservations, and guest services. Ideal candidates should possess relevant experience or education in Hospitality and strong communication skills. Relocation to Macau is required. The position involves a 24/7 rotating roster and is open to fresh graduates.
Qualifications
- Relevant experience within a Call Centre or Contact Centre environment.
- Hospitality or Casino experience is desirable.
- Able to maintain customer confidentiality.
Responsibilities
- Provide professional and world class customer service to internal and external customers.
- Handle general enquiries and internal support.
- Manage F&B dining reservations and hotel guest service requests.
Skills
Education
!! RELOCATION IS A MUST, Open for Fresh Graduates
Job Description:
Responsible for providing professional, prompt and world class customer service to both internal and external customers, whilst promoting services and facilities in an informed and timely manner. This relates to both phone and written (email/fax) customer point of contact.
Tele-Service (CS) - General Enquiry, Internal Support, F&B Dining Reservation, Hotel In-House Guest Service requests
This position is to perform a multi-skilled role governed by a 24/7 rotating roster in a diverse and fast pace environment.
Requirements:
- Relevant experience within a Call Centre or Contact Centre environment
- Hospitality or Casino experience is desirable
- Possesses SPM and above or college education in Hospitality or related field preferred
- Great communication skills as well as ability to work with others in close manner
- Able to deliver excellent customer service, externally and internally
- Able to maintain customer confidentiality
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.