Online Advertising Specialist - fluent Hungarian

Teleperformance; Remote; MYR 100,000 - 150,000; Full time

Job summary

A global customer service provider is looking for an Online Advertising Specialist in Kuala Lumpur. This role involves delivering high-quality service via phone, chat, and email for a top-tier client in the digital space. Candidates should have C1 Hungarian and B2 English proficiency, possess strong communication skills, and thrive in fast-paced environments. The company offers competitive salaries, remote work options, and various employee benefits, including career development opportunities and wellness programs.

Benefits

Employment contract

Remote work

Competitive salaries

Multisport benefits

Relocation support

Life insurance

Wellness programs

Language learning access

Qualifications

• C1 Hungarian fluency required, both verbal and written.
• B2 English fluency required, both verbal and written.
• Experience in a fast-paced environment is essential.
• Strong communication and listening skills are necessary.

Responsibilities

• Provide high-quality online customer service via various channels.
• Resolve customer inquiries and troubleshoot issues.
• Manage multiple performance-related targets.

Skills

C1 Hungarian proficiency

B2 English proficiency

Strong communication skills

Active listening

Initiative

Education

High school diploma or equivalent

Post-graduate or Bachelor's degree (preferred)

Tools

gSuite

Job description

Overall Job Purpose:🎯

As an Online Advertising Specialist, you will play a crucial role in delivering high-quality customer service through various channels, including phone, chat, and email for our high-profile Client, who specializes in internet-based searching and video-sharing platforms.

Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.

This role operates in a dynamic and fast-paced customer service environment, involving online interactions with customers. You will work closely with a team and receive ongoing training and support to excel in your responsibilities.

Duties and Responsibilities:📌

• Provide high-quality online customer service via phone, chat, and email.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify, and overcome customer objections.
• Meet deadlines in a fast-paced environment.
• Manage and exceed multiple performance-related targets.
• Participate in ongoing product training and process upskilling.
• Research and develop knowledge of Google Ads and related products.
• Use initiative to identify trends and/or process improvements.
• Being adherent and flexible to internal processes and procedures.
• Being open-minded and willing to accept feedback, whether positive or constructive.
• Demonstrate exceptional proactiveness, seamlessly collaborate with team members, and take full ownership of tasks to drive efficient and successful outcomes.
• Collaborate with the direct manager to resolve customer escalations within the agreed timeline.

Requirements:💎

• C1 and higher Hungarian level, both: written and verbal, are essential.
• B2 English level, both: written and verbal.
• Experience in a fast-paced environment.
• High school diploma or equivalent.
• Strong communicator and active listener.

Desirable:

• Post-graduate or Bachelor's degree is preferred.
• Proficiency in gSuite.
• Experience within a BPO environment.
• Experience in the sales or customer service industry.

Competencies that will definitely help you in the role:

• Understanding the role.
• Initiative.
• Solution & results-oriented.
• Collaboration & teamwork
• Organizational commitment.
• Resilience & adaptability.
• Client & customer focus.
• Interpersonal skills.

We Offer:🤝

• Employment contract.
• Remote work-we will provide all the equipment necessary for the work.You can also work hybrid from Krakow, if you want.
• Competitive salaries.
• MyBenefit (including Multisport, private LUX MED Medical Care).
• Refer a Friend Program with additional financial bonuses.
• Relocation support -if you are moving to Poland from another country.
• Attractive offer to join Unum Corporate Life Insurance.
• Wellness Feel Good program.
• Career & personal development.
• Free access to the language learning platform.

Join us and apply today!📨