Customer Service - Based in MACAU, Relocation required, Hotel (ID: 687710)

PERSOL; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company seeks Customer Service professionals to provide world-class customer service in Kuala Lumpur. This role includes handling enquiries, reservations, and guest services. Ideal candidates should possess relevant experience or education in Hospitality and strong communication skills. Relocation to Macau is required. The position involves a 24/7 rotating roster and is open to fresh graduates.

Qualifications

• Relevant experience within a Call Centre or Contact Centre environment.
• Hospitality or Casino experience is desirable.
• Able to maintain customer confidentiality.

Responsibilities

• Provide professional and world class customer service to internal and external customers.
• Handle general enquiries and internal support.
• Manage F&B dining reservations and hotel guest service requests.

Skills

Great communication skills

Ability to work closely with others

Excellent customer service

Education

SPM and above or college education in Hospitality

Job description

Customer Service - Based in MACAU, Relocation required, Hotel

!! RELOCATION IS A MUST, Open for Fresh Graduates

Job Description:

Responsible for providing professional, prompt and world class customer service to both internal and external customers, whilst promoting services and facilities in an informed and timely manner. This relates to both phone and written (email/fax) customer point of contact.

Tele-Service (CS) - General Enquiry, Internal Support, F&B Dining Reservation, Hotel In-House Guest Service requests

This position is to perform a multi-skilled role governed by a 24/7 rotating roster in a diverse and fast pace environment.

Requirements:

• Relevant experience within a Call Centre or Contact Centre environment
• Hospitality or Casino experience is desirable
• Possesses SPM and above or college education in Hospitality or related field preferred
• Great communication skills as well as ability to work with others in close manner
• Able to deliver excellent customer service, externally and internally
• Able to maintain customer confidentiality