Jobs in Petaling Jaya, Malaysia

Primary Details Time Type: Full time Worker Type: Employee This role is responsible for end to end claims management of claims. This includes making decisions on claim outcome, declining claims, customer interaction (inbound and outbound), supplier coordination, raising payments to suppliers and claim finalization. This role is also responsible for keeping portfolios compliant to SLAs measured.

• Manage subrogation claims end to end within parameters of claims manual, DTPs, policies and relevant legislation and regulations.
• Ensure compliance within delegated authority limits.
• Maintain effective and proactive communication with claim handlers, intermediaries and insureds.
• Ensure effective coordination with subrogation vendors.
• Set possible cost of subrogation claim and updates on time
• Raises payment within delegations of authority.
• Triage emails to correct subrogation handlers.
• Provide training and/or guidance to handlers that need assistance.
• Identify subrogation prospect and determining if subrogation action is necessary. Promptly informing claim handler and take subrogation action.
• Decide on the best fulfillment method to settle subrogation claim.
• Identify suspicious or potentially fraudulent claims in accordance with QBE fraud indicators. Refer these claims to the Fraud Investigations team.
• Provide information and feedback on subrogation claims activity and developing trends to your People Leader to enable appropriate actions to be carried out and to improve the portfolios.
• Provide feedback to your People Leader for details that need to be flagged/ noted in the claim that is relevant.

• Bachelor\'s Degree or equivalent combination of education and work experience.
• Excellent verbal and written communication skills (English).
• Preferably with subrogation and/or claim experiences

What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.

• Flex and hybrid working options
• Work from home policy
• Paternity leaves matching with maternity leave
• Well-being programs
• Pensions
• Medical benefits
• Globally, access to online learning via LinkedIn Learning
• On top of annual leaves, 3 additional days off (Family care leaves)
• Study leave
• Marriage leave
• Internal Appreciation program with points to redeem nice merchandize and life experiences
• Join us and enjoy a work environment that values your well-being and personal growth
• #EmployeeBenefits #WorkLifeBalance #CareerDevelopment
• Join us now, so you can be part of our success – and we can be part of yours.

Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management

Application Close Date: 29/09/2025 11:59 PM

To submit your application, click "Apply" and follow the step by step process.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.