Junior IT Consultant (Fresh Graduates | Non Programming | Fully WFH)

TimesConsult; Remote; MYR 36,000 - 50,000; Full time

Job summary

A cloud-based HR management services provider is looking for a Junior IT Consultant to assist in HR Payroll systems. The role involves analyzing customer workflows, maintaining the HR system, and resolving issues to ensure customer satisfaction. Ideal candidates are fresh graduates or individuals with 1-2 years of experience, fluent in English and preferably Mandarin or Cantonese. The position offers full work-from-home capabilities with an initial month of training onsite, strictly open to local Malaysians.

Qualifications

• Fresh graduates are encouraged to apply.
• Must possess strong English communication skills.
• Familiarity with coding or programming languages is a plus.

Responsibilities

• Understand and analyze HR Payroll business workflows.
• Maintain and support the HR Payroll system.
• Identify and resolve system issues for customers.
• Collaborate with Business Development and Product teams.

Skills

Analytical skills

Problem-solving abilities

Communication skills

Familiarity with coding

Education

Diploma or Degree in Computer Science/Information Technology

Job description

Junior IT Consultant (Fresh Graduates | Non Programming | Fully WFH)

The company, headquartered in Hong Kong since 2015, specialize in offering a cloud-based payroll and HR management system that helps businesses achieve digital transformation. It is compliant in Australia, Hong Kong, Taiwan, and Macau, making it a versatile solution for businesses operating in these regions. The platform offers full-covered HR management modules, has assisted over 400 firms in achieving digital transformation, and can be seamlessly integrated with other systems.

Working Mode

Fully work from home (1 month training onsite upon joining)

Permanent

Job Description

To understand and analyze customer’s HR Payroll business workflow, payroll policy, payroll requirements etc.

Maintain, support, and make necessary adjustment of the HR Payroll system to align with customer’s payroll policy and requirements, to ensure accuracy of payroll outcome.

Actively identifies and investigates system issue, provide resolution and follow-up to customers.

Resolves problems by clarifying the customer’s question/issue, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment and following up to ensure resolution.

Work closely with the internal Business Development and Product teams to ensure customer satisfaction.

Job Requirements

Candidate must possess at least a Diploma or Degree in Computer Science/Information Technology or equivalent.

Open for fresh graduate and those with 1-2 years of experience who is familiar in coding or programming in any programming languages.

Keen to pursue a non-programming role.

Required language(s): English, Mandarin and/or Cantonese. This role required to liaise with clients in Hong Kong and Australia.

ONLY OPEN TO LOCAL MALAYSIANS.

Only shortlisted candidates will be contacted due to the number of applicants. All the best in your job hunt!

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