Jobs in Kuantan, Malaysia

We are looking for a dedicated and skilled Customer Service Representative who can handle customer inquiries, resolve issues, and provide top-notch service in both English and Chinese. This is a remote role, ideal for individuals who are self-motivated, organized, and possess strong communication skills.

• Respond to customer inquiries via email, phone, and live chat in both English and Chinese.
• Provide accurate and timely information regarding our products/services.
• Resolve customer complaints and concerns with a focus on customer satisfaction.
• Assist in processing orders, returns, and exchanges.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve customer issues or elevate complex cases when necessary.
• Ensure all service level agreements (SLAs) and targets are met within the stipulated time.
• Provide feedback to management regarding recurring customer issues or potential improvements in processes.

• Fluent in both English and Chinese (written and spoken).
• Proven customer service experience, preferably in a remote setting.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to handle multiple tasks and work independently in a remote environment.
• Strong computer skills and proficiency in using customer service software (e.g., Zendesk, Freshdesk) and Microsoft Office Suite.

Job Types: Full-time, Part-time

Pay: RM1,516.45 - RM5,851.98 per month

Expected hours: 8 per week

• Mandarin (Required)
• English (Required)
• Chinese (Required)