Remote Customer Service Representative (Fluent in English & Chinese)

LESTARS MANAGEMENT CONSULTANCY; Kuala Lumpur; Remote; MYR 20,000 - 100,000; Full time

Job summary

A service-oriented consultancy in Kuala Lumpur is seeking a dedicated Customer Service Representative to manage customer inquiries and resolve issues effectively. This position requires fluency in both English and Chinese, with a focus on providing exceptional service. Proven experience in customer service is preferred, and the role is flexible for both full-time and part-time candidates.

Qualifications

• Fluent in both English and Chinese (written and spoken).
• Proven customer service experience, preferably in a remote setting.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Respond to customer inquiries via email, phone, and live chat.
• Provide accurate and timely information regarding products/services.
• Resolve customer complaints and concerns focusing on satisfaction.

Skills

Fluent in both English and Chinese

Proven customer service experience

Excellent communication and interpersonal skills

Strong problem-solving abilities

Strong computer skills

Tools

Zendesk

Freshdesk

Microsoft Office Suite

Job description

About Us:

We are looking for a dedicated and skilled Customer Service Representative who can handle customer inquiries, resolve issues, and provide top-notch service in both English and Chinese. This is a remote role, ideal for individuals who are self-motivated, organized, and possess strong communication skills.

Key Responsibilities:

• Respond to customer inquiries via email, phone, and live chat in both English and Chinese.
• Provide accurate and timely information regarding our products/services.
• Resolve customer complaints and concerns with a focus on customer satisfaction.
• Assist in processing orders, returns, and exchanges.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve customer issues or elevate complex cases when necessary.
• Ensure all service level agreements (SLAs) and targets are met within the stipulated time.
• Provide feedback to management regarding recurring customer issues or potential improvements in processes.

Required Skills & Qualifications:

• Fluent in both English and Chinese (written and spoken).
• Proven customer service experience, preferably in a remote setting.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to handle multiple tasks and work independently in a remote environment.
• Strong computer skills and proficiency in using customer service software (e.g., Zendesk, Freshdesk) and Microsoft Office Suite.

Job Types: Full-time, Part-time

Pay: RM1,516.45 - RM5,851.98 per month

Expected hours: 8 per week

Language:

• Mandarin (Required)
• English (Required)
• Chinese (Required)