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Hospitality Specialist ( Pavilion Kuala Lumpur )
Job summary
A leading coffee chain in Kuala Lumpur is looking for customer-focused individuals to join their team. The ideal candidate will possess a minimum diploma and have 1-2 years of experience in a high-end service-related industry. Responsibilities include engaging customers, assisting with product selections, and maintaining a positive brand image. The company offers benefits including employee meals, medical insurance, and career advancement opportunities.
Benefits
Qualifications
- 1-2 years of working experience in high-end service-related industry.
- Enthusiastic with a positive and patient attitude.
- Strong interpersonal and communication skills.
Responsibilities
- Welcome customers in a friendly manner and create a positive impression.
- Engage customers through sampling sessions to boost product attention.
- Assist customers in selecting products and resolving inquiries.
Skills
Education
- Welcomes our customers in a friendly and professional manner and presents a positive first impression, synonymous with company’s brand image.
- Proactively engages customers through frequent and spontaneous sampling sessions to create attention for company’s products.
- Interacts with customers, ascertains their needs and serves customers by helping them select products and merchandise and assisting with inquiries or concerns.
- Supports company sales through engagement with customers, suggestive selling and sharing product knowledge.
- Offers recommendations to continuously improve customer experience.
- Supports the implementation of company’s programs / events - organizing / participating / emceeing.
- Follows company’s operational policies and procedures and reports essential information to superior.
- Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry e.g. hospitality, FB, airlines, retail sales, etc.
- Enthusiastic with a positive and patient attitude and possess a flair for customer service.
- Strong interpersonal and communication skills with ability to foster relationships with all levels of customers.
- Observant and able to evaluate environment and customers for cues.
- Pleasant demeanor, well-groomed, physically fit.
- Positive attitude, patient and proactive. Able to “think on your feet”.
- Maintains regular and consistent attendance and punctuality and available to work flexible hours.
- Employee meals & Beverage
- Paid leaves, Medical & Insurance
- Learning & Career Advancement
- Employee Discount
- Uniform provided
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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