Jobs in Kuala Lumpur, Malaysia
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[MY] Customer Service Executive
Job summary
An established industry player in online printing seeks a Customer Service Executive to enhance customer experiences across Malaysia and Singapore. This role is pivotal in ensuring customer satisfaction by addressing queries and collaborating with sales teams. Join a dynamic and supportive environment that values your contributions and offers a hybrid work model. If you're passionate about delivering exceptional service and eager to make a meaningful impact in the online printing sector, this opportunity is perfect for you.
Benefits
Qualifications
- Proficient in Mandarin and English for effective communication.
- Strong customer-centric approach and problem-solving skills.
Responsibilities
- Handle customer queries with professionalism across various channels.
- Collaborate with teams to resolve customer complaints efficiently.
Skills
Education
Customer Service Executive at Gogoprint: Elevate Your Career in Online Printing!
Join Gogoprint, the forefront runner of the online printing industry across Asia Pacific, and embrace a role that blends passion with purpose. As a Customer Service Executive, you’ll be pivotal in delivering unparalleled service to our customers in Malaysia and Singapore, ensuring a seamless and positive experience with every interaction.
Your Role:
- Efficiently handle customer queries across various channels with promptness and professionalism.
- Deeply understand and address customer needs, delivering solutions that delight and exceed expectations.
- Facilitate potential sales by seamlessly transferring leads to our sales team.
- Collaborate across departments to solve customer complaints and escalate issues when necessary.
- Maintain thorough records of customer interactions, aiding clear communication and problem resolution.
- Use customer feedback to work with your team leader on continuous service improvement.
Who We're Looking For:
- We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
- Fluent in Mandarin, with strong command of English communication skills, ensuring clarity and understanding in every interaction.
- A customer-centric approach, prioritizing exceptional service while adhering to established processes.
- Robust problem-solving and organizational skills to manage diverse customer queries.
- A bachelor’s degree in any field.
- Self-starter, capable of working independently with minimal oversight.
What We Offer:
- Hybrid work model, combining the flexibility of remote work with office days in our strategically located office near MRT Semantan.
- A dynamic, supportive, and friendly work environment.
- The chance to be part of a forward-thinking team, shaping the future of the online printing industry.
If you're ready to take on a fulfilling role where your contributions make a real impact, apply now to join our team at Gogoprint!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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