Senior Specialist, Product Development & Innovation

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Senior Specialist in Product Development & Innovation to drive new product strategies and enhance existing offerings. This role involves collaborating with cross-functional teams to ensure successful project delivery while maintaining service stability and optimizing customer experience. If you are passionate about telecommunications and eager to make data-driven decisions in a dynamic environment, this position offers a fantastic opportunity to contribute to a leading organization recognized for its workplace culture and employee engagement. Join a team where your ideas and efforts can truly make a difference!

Benefits

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours arrangements

Staff Line & Device Subsidy

Smart Casual Attire

Child Parental Care Leave

Convenient location with access to public transport

Special employee discounts for selected F&B Brands

Qualifications

• 5-8 years of experience in the telecommunication industry or product marketing.
• Strong project management skills and understanding of business requirements.

Responsibilities

• Manage end-to-end delivery projects with cross-functional teams.
• Ensure service stability and excellent product behavior through feedback handling.

Skills

Project Management

Communication Skills

Analytical Skills

Telecommunication Technology Knowledge

Customer Service Orientation

Education

Bachelor's Degree in Engineering, IT, Business Management, or Computer Science

Job description

Senior Specialist, Product Development & Innovation

Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

Top Reasons To Join Us!

• Awarded For
  
  • Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
  • Bronze Winner in Cross-Generational Workforce Engagement (2024)
  • Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Job Summary

• Primary focus on consolidated requests of system requirements and enhancements to support and implement the vision and strategy for new product development and product lifecycle management of existing products that are aligned to U Mobile strategic market intent.

The Day-To-Day Activities

• Determine detailed business & functional requirements, convey & analyze requirements to ensure they are feasible and meet business needs, overall company strategy and directions.
• Manage end-to-end delivery projects with cross-functional team, covering requirement definition, feasibility study, scoping, design implementation, testing and roll-out.
• Developing and implementing product development strategies to ensure product meet business requirements, cost-effective, customer experience and are delivered on time.
• Coordinate and collaborate with all internal stakeholders (Project Manager, Sales, Marketing, Finance, ISD, Network, Customer Service etc) and external parties (3rd party vendors/ solution providers) to ensure delivery and achievement of intended results.
• Ensure service stability with regards to the systems and services, actively perform housekeeping and tracking of these systems and services to prevent falls in the network from any service disruption to minimize business and customers impact which in turn would maximize revenue.
• Ensure excellent product behaviour and customer experience by handling complaints and feedback from all sources and periodically perform reviews, test on products and services, report findings to management and making recommendations for improvements as needed.
• Demonstrate strong sense of integrity and accountability on decisions, results of the decisions and showing transparency on the actions that lead to the decision/results of the decision.
• Stay abreast of emerging trends and technologies in the telecommunication industry.

About You

• Bachelor's Degree in Engineering, IT, Business Management, Computer Science or equivalent with 5-8 years of experience in telecommunication industry or product marketing.
• Broad technical and customer mindset, strong project management skills, understanding of business requirement and operating model.
• Understanding of telecommunication technology and market trends.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Balance of business and analytical skills with the ability to make data-driven decisions.
• Team player with customer service orientation.

What’s Next?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.