(KUL) Sales Support Executive

Morrison Express; Kuala Lumpur; On-site; MYR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Sales Support professional to enhance customer satisfaction and manage logistics inquiries. In this pivotal role, you will ensure timely responses to customer needs, manage expectations regarding shipment processes, and communicate effectively with both local and overseas teams. The company values diversity and invests in your growth, providing a supportive environment for your professional journey. If you are passionate about logistics and customer service, this is an exciting opportunity to join a dynamic team and contribute to global operations.

Qualifications

• Minimum 1 year experience in Freight Forwarding; fresh graduates encouraged.
• Good command of Bahasa Malaysia and English; Mandarin is a plus.

Responsibilities

• Ensure ongoing customer satisfaction through effective responses.
• Manage customer expectations regarding shipment delays and documents.
• Monitor and follow up on routing order shipments and generate reports.

Skills

Customer Service

Problem Solving

Communication Skills

Freight Forwarding

Education

Higher Secondary/Diploma

Job description

Morrison Express Corporation, we are a global logistics service provider specializing in the transportation of goods and products across the world. We have offices and agents in over 250 locations, which offer efficient and reliable logistics solutions to clients worldwide.

We believe in the power of diversity and aim to create a community where unique and different individuals can thrive and reach their full potential. All members of our organization should feel a sense of belonging and support.

We are committed to providing excellent service and customized logistics solutions to meet each customer’s unique needs. We leverage technology and operational excellence to surpass the expectations of our customers.

What would be your role as Sales Support?

1. To ensure ongoing and consistent customer satisfaction through effective and efficient responses to customer enquiries, issues and problems.
2. To manage customer’s expectations in terms of shipment delays, documents (Quotation, Pre-alert) accuracy and related Key Performance Indicators (KPI).
3. To identify and solve issues in order to maximize customer satisfaction.
4. To discuss and communicate customer feedback with your superior as required, keeping them informed of all relevant information that could affect the sales team.
5. To communicate with overseas offices, local vendors and customers on shipment inquiries.
6. To be responsible for monitoring and follow up of routing order shipments:
7. Order processing.
8. Shipments monitoring and follow-up.
9. Generate and provide timely reports as per customer’s requirements.

Who are we looking for?

1. Minimum 1 year of working experience in Freight Forwarding. Fresh graduates are encouraged to apply.
2. Candidate must possess at least higher secondary/Diploma or equivalent in any field.
3. Good command of both written and spoken Bahasa Malaysia and English. Understanding of Mandarin is an added advantage as this position requires communication with overseas branches and agents.

The personal and professional growth of our team members is a top priority. We invest in knowledge-building, mentorship, and training to foster a fulfilling career journey. We provide people with challenging roles and the support needed to succeed.

Join our team and be a part of our inspiring journey of growth and expansion. We are committed to growing our global network by pursuing exciting opportunities in existing and new locations and market sectors.