[MY] Customer Service Executive

Gogoprint Pte. Ltd.; Kuala Lumpur; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

An established industry player in online printing seeks a Customer Service Executive to enhance customer experiences across Malaysia and Singapore. This role is pivotal in ensuring customer satisfaction by addressing queries and collaborating with sales teams. Join a dynamic and supportive environment that values your contributions and offers a hybrid work model. If you're passionate about delivering exceptional service and eager to make a meaningful impact in the online printing sector, this opportunity is perfect for you.

Benefits

Hybrid work model

Supportive work environment

Flexible remote work options

Qualifications

• Proficient in Mandarin and English for effective communication.
• Strong customer-centric approach and problem-solving skills.

Responsibilities

• Handle customer queries with professionalism across various channels.
• Collaborate with teams to resolve customer complaints efficiently.

Skills

Mandarin proficiency

English communication

Customer service

Problem-solving

Education

Bachelor's degree

Job description

Customer Service Executive at Gogoprint: Elevate Your Career in Online Printing!

Join Gogoprint, the forefront runner of the online printing industry across Asia Pacific, and embrace a role that blends passion with purpose. As a Customer Service Executive, you’ll be pivotal in delivering unparalleled service to our customers in Malaysia and Singapore, ensuring a seamless and positive experience with every interaction.

Your Role:

• Efficiently handle customer queries across various channels with promptness and professionalism.
• Deeply understand and address customer needs, delivering solutions that delight and exceed expectations.
• Facilitate potential sales by seamlessly transferring leads to our sales team.
• Collaborate across departments to solve customer complaints and escalate issues when necessary.
• Maintain thorough records of customer interactions, aiding clear communication and problem resolution.
• Use customer feedback to work with your team leader on continuous service improvement.

Who We're Looking For:

• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Fluent in Mandarin, with strong command of English communication skills, ensuring clarity and understanding in every interaction.
• A customer-centric approach, prioritizing exceptional service while adhering to established processes.
• Robust problem-solving and organizational skills to manage diverse customer queries.
• A bachelor’s degree in any field.
• Self-starter, capable of working independently with minimal oversight.

What We Offer:

• Hybrid work model, combining the flexibility of remote work with office days in our strategically located office near MRT Semantan.
• A dynamic, supportive, and friendly work environment.
• The chance to be part of a forward-thinking team, shaping the future of the online printing industry.

If you're ready to take on a fulfilling role where your contributions make a real impact, apply now to join our team at Gogoprint!