Partner Relationship Manager | Remote Work | JB

J RECRUIT FIRM; Remote; MYR 100,000 - 150,000; Full time

Job summary

A dynamic recruitment agency is looking for a Partner Relationship Manager to work remotely. The ideal candidate will have a Bachelor's degree in a business-related field and at least 2 years of experience in business development. This role focuses on developing strategies to retain Partners and facilitating strong relationships. The candidate must be fluent in Bahasa Malaysia and English, with excellent communication and organizational skills. Join us to enhance Partner loyalty and satisfaction.

Qualifications

• At least 2 years of experience in business development roles.
• Experience in the financial services industry is an advantage.
• Fluent in English (Mandarin is a plus).

Responsibilities

• Develop and implement Partner retention strategies.
• Serve as the primary point of contact for Partners.
• Conduct regular analysis of Partner needs and behaviour patterns.
• Collaborate with internal teams for seamless Partner experience.

Skills

Fluent in Bahasa Malaysia

Excellent communication skills

Organizational skills

Interpersonal skills

Analytical skills

Self-motivation

Ability to work under pressure

Education

Bachelor's degree in Business-related field

Job description

Partner Relationship Manager | Remote Work | JB

We're hiring for: Partner Relationship Manager | Malay Speaking (Malaysian) | REMOTE

Working Mode: Remote

Basic Salary: RM4000 - RM6000 per month

Qualifications

• Bachelor's degree in a Business-related field
• At least 2 years of experience in business development roles
• Experience within the financial services industry is considered an advantage
• Fluent speaker with excellent oral and writing skills in Bahasa Malaysia and English (Mandarin is considered an advantage)
• Excellent organizational and analytical skills
• Confident, persuasive and ambitious
• Self-motivated
• Strong interpersonal and communication skills; ability to work in a dynamic environment and maintain a high level of organization
• Ability to work autonomously and under pressure
• Dynamic, innovative and target‑oriented; computer literate

Responsibilities

• Develop and implement comprehensive Partner retention strategies in collaboration with the Business Development Officer Partner Relations to enhance loyalty, minimise churn, and maximise lifetime value.
• Serve as the primary point of contact for Partners, fostering strong relationships through regular communication, personalised support, and proactive engagement.
• Solicit feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor initiatives and address any issues promptly.
• Conduct regular analysis of Partner needs, behaviour patterns, and usage trends to identify opportunities for upselling, cross‑selling, or product/service customisation.
• Stay updated on marketing promotions and their terms and conditions offered by the company, effectively communicating them to Partners; monitor Partner satisfaction levels and sentiment indicators, track key metrics and KPIs, and identify areas for improvement.
• Address Partner concerns and resolve issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution.
• Collaborate with internal teams to ensure alignment on Partner needs and deliver a seamless Partner experience.
• Convey Partner requirements to the Business Development Officer Partner Relations, who then informs the Partner Relations Platform Engineer for platform improvements.
• Familiarise oneself with the Partner Relations platform to navigate effectively after receiving support from the platform administrators.
• Stay informed about industry trends, competitive landscape, and best practices in Partner retention, continuously seeking opportunities to improve the company’s retention efforts.
• Cultivate and maintain excellent working relationships with other departments, including dealing, back office and compliance.

Apply now or contact the below to know more:

WhatsApp/Telegram: 011‑1196878 - Weldina