Jobs in Ipoh, Malaysia

Ourclient is a leading international education consultancy specializing in guiding individuals and families through the complex application process for top‑tier independent schools and universities worldwide. Our mission is to empower applicants by providing comprehensive, expert support.

We are seeking a highly organized and process‑driven Case Manager to manage the complete applicant lifecycle. This role is the central hub for all coordination between families, educational institutions, and our internal teams, ensuring a smooth, accurate, and high‑touch service experience.

• Manage the end‑to‑end applicant process, from onboarding and compiling requirements to creating application accounts and tracking progress.
• Coordinate all logistics, including interview scheduling, test registrations, and final application submissions according to school timelines.
• Support families through the final school enrollment and visa application processes.

• Serve as the primary point of contact for families, providing regular case updates and responding to inquiries promptly.
• Liaise professionally with schools, universities, and other institutions to confirm requirements, schedules, and application outcomes.

• Collect, review, and verify all applicant information and documents for 100% accuracy and completeness.
• Maintain precise and up‑to‑date applicant records and case data within our internal database and CRM systems.
• Ensure proper filing, documentation, and version control for all cases.

• Provide administrative support including research, data collection, and analysis as needed.
• Support the organization of events such as school fairs, family seminars, and information sessions, including assisting with logistics and registration tracking.

• A Diploma with relevant work experience or a Bachelor's degree.
• 2‑4 years in case management, administration, project coordination, or applicant services.
• Proven experience working effectively in a virtual or hybrid setting with minimal supervision.
• Proficiency in Google Workspace and familiarity with CRM or related database/records management platforms.

• Working hours: Monday to Friday with a flexible, hybrid working schedule.
• Flexibility for frequent evening and weekend calls to support families and institutions across global time zones.
• Yearly and performance‑based bonuses, plus opportunities for professional growth and training in a diverse team.

Case, Application, Study, Admission, Education, Consultancy, CRM

No additional qualifications required.

Bachelor Degree