Customer Engagement Specialist - Work from Home

Teleperformance; Remote; MYR 100,000 - 150,000; Full time

Job summary

A global customer service provider is seeking individuals for a customer service role that requires a high school diploma and at least 1 year in a contact center environment. The ideal candidate will have excellent technical skills, strong problem-solving abilities, and a passion for providing outstanding service. This position offers work-from-home flexibility and requires a reliable internet connection. Join a culture that values inclusion, diversity, and support for employees' well-being.

Qualifications

• At least 1 year in a contact center environment.
• Typing speed of at least 40 WPM.
• Ability to work in a fast-paced environment and manage change.

Skills

Customer service

Technical skills

Problem-solving

Multi-tasking

Communication

Education

High school diploma; GED equivalent

Tools

Microsoft Excel

Microsoft Word

SharePoint

Microsoft Teams

Job description

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Qualifications

• Education: High school diploma; GED equivalent
• At least 1 year in a contact center environment
• A willingness and desire to provide outstanding consumer service
• Excellent technical skills (i.e. Microsoft Excel, Microsoft Word, SharePoint, Microsoft Teams)
• Typing 40 WPM
• Proven ability to multi-task
• Superior communication skills
• Must work well, both independently and with a team.
• Ability to work in a fast-paced environment and successfully manage a rapidly changing environment
• Display receptivity to coaching and feedback, with a desire to learn and improve
• People relationship skills
• Excellent problem-solving skills

Key Competencies

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

• Internet Requirements:
  • Minimum subscribed download rate equal or exceeds 15.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 5.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required
• Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets