Jobs in Bukit Mertajam, Malaysia

About the company: Ourclient is a leading international education consultancy specializing in guiding individuals and families through the complex application process for top-tier independent schools and universities worldwide. Our mission is to empower applicants by providing comprehensive, expert support.

About the job: We are seeking a highly organized and process-driven Case Manager to manage the complete applicant lifecycle. This role is the central hub for all coordination between families, educational institutions, and our internal teams, ensuring a smooth, accurate, and high-touch service experience.

• Manage the end-to-end applicant process, from onboarding and compiling requirements to creating application accounts and tracking progress.
• Coordinate all logistics, including interview scheduling, test registrations, and final application submissions according to school timelines.
• Support families through the final school enrollment and visa application processes.

• Serve as the primary point of contact for families, providing regular case updates and responding to inquiries promptly.
• Liaise professionally with schools, universities, and other institutions to confirm requirements, schedules, and application outcomes.

• Collect, review, and verify all applicant information and documents for 100% accuracy and completeness.
• Maintain precise and up-to-date applicant records and case data within our internal database and CRM systems.
• Ensure proper filing, documentation, and version control for all cases.

• Provide administrative support including research, data collection, and analysis as needed.
• Support the organization of events such as school fairs, family seminars, and information sessions, including assisting with logistics and registration tracking.

• A Diploma with relevant work experience or a Bachelor's degree.
• 2-4 years in case management, administration, project coordination, or applicant services.
• Proven experience working effectively in a virtual or hybrid setting with minimal supervision is required.
• Proficiency in Google Workspace and familiarity with CRM or related database/records management platforms.

• Working hours: Monday to Friday with a flexible, hybrid working schedule.
• This role requires flexibility for frequent evening and weekend calls to support families and institutions across global time zones.
• Yearly and performance-based bonuses, plus opportunities for professional growth and training in a diverse team.

Case, Application, Study, Admission, Education, Consultancy, CRM

No additional qualifications required

Bachelor Degree