Jobs at Osram in Italy
Staff Specialist, SC Customer Service (Mandarin)
Job summary
A global technology company in Penang is seeking a skilled customer service representative to manage international key accounts in a dynamic supply chain environment. The ideal candidate has 3-5 years of experience, is fluent in English and Mandarin, and possesses strong problem-solving skills. This role entails proactive order management, customer interaction, and collaboration across functions to meet customer needs.
Qualifications
- Minimum 3-5 years of experience in supply chain customer service.
- Proficiency in reading, writing, and speaking Mandarin.
- Experience in the semiconductor or automotive industry is preferred.
Responsibilities
- Manage order book and shipments proactively.
- Handle inbound B2B customer calls and email inquiries.
- Participate in customer review meetings to support growth.
Skills
Education
Tools
Work as customer service representative with international key accounts in a modern, global Supply Chain environment.
- Proactive Order Management & close monitoring of order book and shipments
- Ownership of end-to-end operational customer interaction and demand fulfillment
- Strong customer advocate while fostering the company's best interests into account
- Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner
- Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets
- Professionally handle customer escalation and allocation scenarios
- Collaborate and provide cross-functional support in customer related matters in a dynamic working environment
- Minimum 3-5 years related working experience in supply chain customer service
- Must be fluent in business English and Mandarin to effectively communicate with our diverse client base and stakeholders (able to read, write and speak)
- Candidate must have at least a Bachelor’s Degree or equivalent or higher
- ERP (SAP) proficiency is mandatory
- High proficiency in CRM (Salesforce), EDI and Microsoft tools
- Proven customer support experience in International Supply chain
- Semiconductor or Automotive industry experienced professionals preferred (Consignment / Scheduling Agreement skilled)
- Good customer-facing skills, conversational proficiency and active listening
- Excellent written and verbal communication skills for effective interaction
- Entrepreneurial drive and with excellent problem-solving capabilities
- Ability to multi-task, prioritize and manage time effectively
- Flextime availability required and ability to teamwork in a dynamic environment
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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