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Duty Supervisor
Job summary
A major airline service provider in Selangor is seeking an experienced Catering Supervisor to oversee food production and operational coordination. The ideal candidate should have a diploma in hospitality and 3–5 years of experience in catering or food production. Responsibilities include ensuring compliance with food safety standards, managing staff, and maintaining quality control for airline meal services. The role demands strong communication skills, attention to detail, and the ability to work under pressure.
Benefits
Qualifications
- Minimum 3–5 years of experience in catering, food production, or hospitality operations.
- At least 1–2 years in a supervisory capacity.
- Occupational Safety & Health awareness certification is an advantage.
Responsibilities
- Ensure efficient use of manpower and materials to control operational costs.
- Monitor quality and presentation of meals as per airline specifications.
- Supervise operational teams to achieve daily targets and maintain discipline.
Skills
Education
- Diploma or Certificate in Hospitality, Catering Management, or related field.
- Basic Food Safety & Hygiene Certificate (HACCP knowledge preferred).
- Occupational Safety & Health awareness certification is an advantage
- Minimum 3–5 years of experience in catering, food production, or hospitality operations, with at least 1–2 years in a supervisory capacity
- Airline catering or large‑scale kitchen/production environment.
- Operational coordination and team supervision.
- Quality and food safety compliance.
- Handling time‑sensitive operational tasks with accuracy and efficiency
- Responsible, disciplined, and proactive.
- Strong communication and teamwork skills.
- Detail‑oriented with good problem‑solving ability.
- Able to handle pressure and multitask efficiently.
- Reliable, organized, and customer focused
Operational Excellence
- Ensure efficient use of manpower, materials, and time to control operational costs.
- Minimize wastage and ensure accuracy in flight loading to prevent losses.
- Support process improvements that contribute to better productivity and resource utilization.
Customer Experience
- Ensure meals are prepared, assembled, and dispatched according to menu and airline specifications.
- Monitor quality and presentation to deliver consistent standards expected by airline clients.
- Respond quickly to operational changes or customer feedback to maintain service reliability.
Standard and Compliance
- Execute daily catering plans and schedules effectively with minimal disruption.
- Ensure adherence to food safety, hygiene, and security requirements.
- Support the Duty Manager in monitoring flight dispatch, CCP documentation, and performance reporting.
- Coordinate between departments (Production, Dispatch, Equipment, QA) for seamless operations.
Resource Supervision
- Supervise and guide operational teams to achieve daily targets and uphold discipline.
- Conduct on‑the‑job training for new or existing staff to improve performance and compliance.
- Maintain open communication and teamwork within the shift.
- Escalate key issues to the Duty Manager when necessary.
- EPF
- SOCSO
- Annual Leaves
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.