Customer Service jobs in Malaysia

JOB TITLE: Security cum Administrative Manager

The Company is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes.

The company's solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing, and healthcare.

With engineering know-how and responsive service and support around the globe, the company builds collaborative partnerships to meet technology advances, propel growth for its customers, and innovate the future of power. The company has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

POSITION SUMMARY:

- Located in our Malaysia Plant, the Security cum Administration Manager manages all security activities associated with The Company's facilities, with the goal of ensuring the safety of employees, contractors, and guests.

- Responsible for providing administrative support to The company's local leadership team and managing general operations of the office.

- In this role, you will be responsible for handling information and details of a highly confidential and critical nature such as collecting and preparing information for use in discussions/meetings for executive staff members.

- You will be the day-to-day face of the office providing outstanding customer service to all levels of employees ensuring the smooth running of our office operations while keeping it a pleasant work environment.

- This position solves problems of diverse scope, which may require data analysis, knowledge and application of defined practices and policies, and/or collaboration with cross-functional groups.

RESPONSIBILITIES:

1. Ensures strategy, policies, and programs are integrated and reflective of local and regional sites.
2. Monitors security & safety conditions to ensure compliance with internal safety policies, any licensing requirements, and applicable government safety rules/regulations.
3. Ensures all facilities comply with prevailing security & safety codes and ensures that security protocols are in place to protect company assets and associates.
4. Develops, implements, and continually refines security policies and procedures to ensure ongoing maintenance of security standards.
5. Evaluates and recommends safety equipment and procedures for existing operations and planned projects.
6. Performs security risk assessments and provides a summary of needed improvements to senior management.
7. Works closely with functional leaders regarding security & safety issues.
8. Interfaces with outside agencies such as federal/state health & safety officials, vendors, etc.
9. Identifies, investigates, and recommends corrective actions for safety incidents/near misses.
10. Prepares incident investigation reports.
11. Develops, implements, and manages security & safety training.
12. Acts as a subject matter expert on security & safety issues for the entire company community.
13. Manages the calendars for multiple executives to best meet the needs of the business.
14. Coordinates executive travel by partnering with the Company's travel service to book travel, process expense reports, and maintain records and receipts.
15. Schedules and sets up meetings and events for assigned groups including scheduling rooms, ordering meals, managing audio-visual tools, taking notes, etc.
16. Attends a variety of meetings including staff, monthly/quarterly, and team meetings to process meeting minutes/notes, prepare summaries/reports to distribute to staff as appropriate and maintain a database of action items.
17. Creates presentations, spreadsheets, and written communications in a professional manner and appearance.
18. Acts as a project manager for nonrecurring and ongoing special projects, and works both independently and within a team until successfully completed.
19. Processes bills and maintains/orders office supplies.
20. Cross-trains with peers for coverage.
21. Manages day-to-day operations of the office and partners with the facilities coordinator.
22. Maintains upkeep of lobby, conference rooms, break rooms, canteen, and other common areas.
23. Manages the full spectrum of canteen and transportation services. Performs as liaison with various vendors, providing maintenance, security, and other services.
24. Member of events team.
25. Ensures activities meet with and integrate with organizational requirements for quality management, health and safety, code of conduct, legal stipulations, environmental, 5S policies, and general duty of care.
26. Other duties as required to maximize the executives' efficiency.

QUALIFICATIONS:

1. Safety risk assessment and audit experience.
2. Experience in an electronics manufacturing environment with electrical hazards.
3. Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint, and Visio).
4. High degree of professionalism in interactions and attire.
5. Project management capabilities.
6. High level of interpersonal skills to handle sensitive and confidential situations; position requires demonstrated poise, tact, and diplomacy.
7. Strong attention to detail.
8. Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
9. Analytical ability required in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
10. Advanced communication skills with a team player mindset.
11. Exhibit a high level of comfort and tact when communicating with all levels within the organization as well as those outside the organization.
12. Maintain high levels of confidentiality and professionalism.
13. Available during the traditional work week, and outside the traditional workday for urgent matters.

EXPERIENCE:

1. 5+ years of related corporate safety and administrative experience in a manufacturing environment.
2. Executive administrative experience preferred.
3. Experience managing and maintaining the operations of an office.

EDUCATION:

1. Bachelor's degree in Health Science/Industrial Hygiene, Physical Sciences, Engineering, Business Administration, or equivalent combination of education and experience.
2. Notary Public preferred.

The Company is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.