Team Lead, Mandarin Knowledge Base & Content Ops

OKX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading crypto exchange in Kuala Lumpur seeks a Team Lead for Knowledge Base & Content Operations to oversee content strategies and manage a team. The ideal candidate will have over 5 years of experience in content operations, team leadership, and excellent bilingual skills in English and Mandarin. This role offers a competitive remuneration package, inclusive benefits, and opportunities for personal and professional growth in a diverse environment.

Benefits

Competitive remuneration package

Meal allowance up to RM 500/month

Unlimited transport allowance

RM 3,500 training & wellness benefits per annum

Insurance coverage for employees & dependants

Monthly team building

Employee engagement and recognition program

Qualifications

• 5+ years of content operations or knowledge base management experience.
• Experience in knowledge base management for large-scale customer service centers or fintech companies.
• Excellent command of spoken and written English and Mandarin.

Responsibilities

• Develop and execute overall knowledge base content strategies.
• Supervise and contribute to key content creation and optimization.
• Manage daily operations of the knowledge base and content operations team.

Skills

Content operations management

Team leadership

Data analysis

Fluent in English and Mandarin

Education

Bachelor's degree in linguistics, information management, communications, finance or related fields

Tools

Amplitude

Datawind

Contentful

Job description

A leading crypto exchange in Kuala Lumpur seeks a Team Lead for Knowledge Base & Content Operations to oversee content strategies and manage a team. The ideal candidate will have over 5 years of experience in content operations, team leadership, and excellent bilingual skills in English and Mandarin. This role offers a competitive remuneration package, inclusive benefits, and opportunities for personal and professional growth in a diverse environment.