Customer Service Senior Associate

Hytech Consulting Management Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading management consulting firm is seeking a dedicated Customer Support Representative in Kuala Lumpur. The role will be the first point of contact for clients, providing professional support through various channels like live chat, phone, and email. Candidates should have a bachelor's degree in business, attention to detail, and hands-on experience in customer support, with opportunities for growth and development offered within the organization.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Training and learning resources

Qualifications

• Detail-oriented and responsible with a commitment to quality service.
• Hands-on experience in customer support roles preferred.
• Ability to mentor or coach others effectively.

Responsibilities

• Provide front-line support to customers via live chat, phone, and email.
• Respond promptly to customer inquiries and resolve issues.
• Maintain accurate customer records and feedback.
• Assist with documentation and translation tasks.

Skills

Customer support

Attention to detail

Quality assurance experience

Coaching capability

Education

Bachelor’s degree in business or related field

Job description

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape. Our client portfolio includes top global trading platforms and leading crypto exchanges.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

About the Role

You will be the first point of contact for customers, providing timely and professional support through live chat, phone, and email. This role focuses on resolving client issues, handling feedback, maintaining accurate records, and assisting with departmental documentation.

Key Responsibilities

• Provide front-line customer support via live chat, phone, and email.
• Respond to customer queries and resolve issues related to products, platforms, and promotions.
• Handle customer feedback and complaints professionally.
• Record and update customer data and relevant information.
• Support documentation needs and assist with translation for customer announcements.

Requirements

• Bachelor’s degree in business or a related field.
• Honest, detail-oriented, and responsible work approach.
• Hands-on experience in quality assurance.
• Coaching or mentoring capability.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Training and learning resources.