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Date: May 27, 2025

Location: Penang, 07, MY

Functional Area: Information Technology (ITM)
Career Stream: IT Solutions (SOLN)
Role: Senior Specialist (SSP)
Job Title: Senior Specialist, IT Solutions
Job Code: SSP-ITM-SOLN
Job Level: Band 9
Direct/Indirect Indicator: Indirect

Solution Design:

• Architect and design comprehensive ServiceNow solutions that align with business requirements and organizational goals.
• Create technical designs, including data models, workflows, and UX.
• Ensure solutions are scalable, maintainable, and compliant with industry, corporate, security and regulatory standards.
• Continuously improve and leverage ServiceNow’s ITOM module to enhance CMDB data accuracy and Asset Management practices

Application Development:

• Develop and maintain custom ServiceNow applications using App Engine.
• Implement complex business logic, integrations, and automation workflows.
• Code to high quality standards and best practices. Mentor junior developers and establish department best practices
• Develop and implement strategies to empower citizen developers to create and maintain their own ServiceNow applications.
• Provide training and support to citizen developers.
• Establish governance and best practices for citizen-developed applications.

Integration Management:

• Integrate ServiceNow with external systems and applications.
• Utilize industry-standard protocols and technologies for seamless data transfer and functionality.

Technical Leadership:

• Provide technical guidance and support to junior developers
• Participate in design reviews and code walkthroughs.
• Stay abreast of the latest ServiceNow technologies and trends to identify opportunities and

Stakeholder Management:

• Collaborate closely with business and IT stakeholders to gather requirements and provide ongoing updates.
• Manage user expectations and ensure solution alignment with business objectives

Education: Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.

Experience:

• Minimum of 7 years of experience as a ServiceNow Designer or Architect.
• Proven experience architecting and developing complex ServiceNow solutions using App Engine.
• Experience in leveraging ServiceNow to automate infrastructure management (both on-prem and cloud)
• Experience in enabling citizen developers and empowering them to create and maintain their own ServiceNow applications.
• Experience with ServiceNow’s IT Operation Management (ITOM) product.

Technical Skills:

• Extensive knowledge of ServiceNow platform architecture, application development, and integration capabilities.
• Strong proficiency in ServiceNow’s Integration Hub and Discovery Pattern Customizations.
• Experience with Agile development methodologies
• Experience with REST APIs, web services, and cloud computing concepts

Soft Skills:

• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Passion for learning and staying abreast of industry trends.

Additional Qualifications:

• Certified ServiceNow Architect (CSA) or ServiceNow Certified Professional - Designer (SCPD) would be an added advantage
• Experience with modern frameworks like Angular js

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.