Call Center jobs in Mexico

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

We are looking for a self-motivated project manager to join the Insulet Commercial Program Management Team at an incredibly exciting time for the organization. This position is responsible for supporting the North America Customer Experience teams and is responsible for project management of Customer Care and Product Support initiatives, projects and programs. This individual will have a solid understanding of project administration principles, excellent organizational skills, and the ability to work collaboratively with cross‑functional teams to ensure project success.

• Partnering with Program/Project Managers to ensure programs/projects are managed efficiently and effectively by participating in and driving all phases of development starting with concept through design transfer.
• Developing and maintaining project plans, project schedules, and resource plans.
• Facilitates the appropriate project management methodology (i.e. Waterfall; Agile) and activities, supports the work efforts of resources that are functionally aligned as part of the project team
• Maintaining database tools to track performance milestones and deliverables.
• Ensuring project remains within scope, on schedule, and within budget.
• Preparing presentation materials for meetings and providing post‑meeting minutes and actions to stakeholders.
• Preparing project summary reports for standard and ad hoc reporting, and training.
• Recommending and contributing to the continuous improvement of project management processes and best practices within the PMO
• Tracking and timely escalation of project risks and issues and provide solutions by applying procedures and standard practices
• Supporting project task assignment and status monitoring for validation activities
• Assisting Project Managers with planning validation activities to align with timing for strategic initiatives (developmental, overtime)
• Adhering to all regulatory agency standards, company quality standards and corporate policies
• Must be able to travel domestically and internationally as business needs demand, approximately 25% of the time
• Perform other duties as required

• Action oriented self‑starter who can gather, synthesize, and organize data to communicate to key stakeholders while driving project tasks and working with limited supervision
• Proficient in the following computer software applications: MS Office products (Outlook, Word, Excel, PowerPoint, Project); Smartsheet
• Strong clear verbal, written communication skills in English to effectively communicate both internally and externally with onsite and remote teams/vendors
• Ability to work both independently and as a team, fostering teamwork to work cooperatively and effectively with team members
• Strong organizational skills, including multitasking and time management
• Ability to work in a fast‑paced environment with multiple teams, on concurrent projects
• Ability to review project deliverables for completeness, quality, and compliance with established project standards
• Ability to be empathetic, yet firm, with challenging customers, and to be persistent in reminding both customers and implementers of outstanding action items
• Exercises good judgement and the capacity to independently evaluate situations and identify the optimum course of action, including escalation when appropriate

• Bachelor’s Level of Degree in Engineering or related technical discipline field of study
• 3 years of demonstrated experience with project management working in a technical discipline
• Proficiency in project management, planning and organizing
• Demonstrated flexibility and ability to function in a fast‑paced growth industry and work environment
• Prefer knowledge of US and International Medical Device and Drug Delivery Regulations
• Prefer Knowledge of product development lifecycle, including software and/or disposable development
• Prior experience working in a regulated environment such as Medical Devices or Pharmaceuticals is preferred, but not required
• Prefer experience in a GMP/FDA regulated environment or other regulated industry
• Prefer experience using project management software (MS Project, Miro, Jira, etc.)
• Prefer experience overseeing call center and site start up projects, scheduling of new hire classes, and tracking classes.
• Prefer experience with Medical Device regulations (ISO 13485, ISO 14971, IEC 62304, 21 CFR part 820.30-Design Controls)
  

• Requires sitting and standing associated with a normal office environment
• Manual dexterity needed for using calculator and computer keyboard
• Lightweight lifting may be required
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
• This position may require occasional travel

• Location: This position requires on‑site working with potential for Hybrid (requires on‑site office/plant work).