puestos en Henkel AG & Co. KGaA en Brasil

About this Position

Accountable for driving and executing continuous improvement initiatives within the area of responsibility to ensure an amazing customer experience. Interacts and collaborates internally with relevant departments, setting and aligning priorities to meet customer expectations and needs.

1. Responsible for all dimensions of continuous improvement: adopt a customer-centric mindset within activities & interactions with stakeholders. Identify, manage, and monitor the implementation of continuous improvement initiatives, defining KPIs to monitor performance.
2. Assist with stakeholder engagement: arrange actions, meetings, events, and supporting materials to promote understanding and commitment. Support the breakdown of CSX strategy in alignment with CSX Head (R)/CSX CoE Manager (R).
3. Contribute to understanding customer expectations/needs.
4. Support customer & market research: utilize and/or perform customer and market research and analysis techniques on customer feedback.
5. Utilize CRM system data: identify standard issues and propose enhancements to senior management as appropriate.
6. Collaborate closely with internal partners: (CSX, CoE, GBS+, SC), judging and aligning priorities to meet customer needs versus SC capabilities.
7. Coordinate cross-functional teams: to align the implementation of initiatives on prioritized customer segments and experience design initiatives.
8. Implement/deploy standardized initiatives, tools, and processes: identify knowledge gaps, provide proper guidance and training.
9. Review existing operations: identify opportunities and propose/implement innovation projects, processes, and cultural elements.
10. Generate ideas: ensure delivery of continuous improvement outcomes to enhance operational efficiencies, streamline workflows, and improve experience.
11. Propose performance objectives (KPIs): take actions to ensure achievement of these, using available systems and reports to improve performance.