Bilingual Operations Specialist - Zona Polanco

First Advantage; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading background screening provider is seeking a Bilingual Operations Specialist in Mexico City. The role involves supporting clients' pre-employment screening processes through detailed verification of candidate information. Successful candidates must be bilingual in Spanish and English, possess strong communication skills, and have attention to detail. This is an on-site position with a focus on data integrity and quality assurance.

Formación

• At least 1 year of work experience, preferably in a call center or BPO/KPO.
• Typing speed of at least 20 words per minute with 90% accuracy.

Responsabilidades

• Handle verifications for high-profile clients.
• Verify candidate details including employment and education.
• Write detailed and accurate reports flagging discrepancies.

Conocimientos

Bilingual in Spanish & English

Strong communication skills

Attention to detail

Educación

High School Diploma, GED, or equivalent

Herramientas

MS Office Suite

Excel

Descripción del empleo

We are seeking a Bilingual Operations Specialist in Mexico. This is an on-site work position, and individual will be required to report into our Mexico City office.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission‑critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What You'll Do:

As a Bilingual Operations Specialist, you will play a key role in supporting our clients’ pre‑employment screening process. Your responsibilities will include delivering accurate and reliable screening results, helping our clients create safer environments for their employees, customers, and partners. Your attention to detail and drive to complete tasks will be essential in ensuring the quality and integrity of the screening process.

• Individual must be Bilingual in Spanish & English (verbal and written)
• Location: Position based in our Mexico City office (Polanco, CDMX)
• Hours: Monday to Friday 8:00 am - 5:00 pm CST

Responsibilities:

• Handle verifications for some of our high‑profile clients.
• Know customer SOPs and FADV systems
• Verify candidate details including current and previous employment, education, professional licenses, certifications and references.
• Contact companies and educational institutions to verify candidate-provided information.
• Communicate with third parties such as employers, schools, state boards, and online databases to verify information.
• Write detailed and accurate reports flagging any discrepancies found during the verifications process.
• Record confirmed information in our First Advantage’s platforms, ensuring data integrity.
• Perform quality checks to meet client-specific standards.
• Meet daily volume and accuracy targets.
• Perform other related tasks and functions as needed.

Requirements:

• High School Diploma, GED, or equivalent required
• At least 1+ year(s) of work experience is required, preferably in a call center, BPO/KPO environment, and/or with fact‑checking and fact‑checking responsibilities
• Strong communication skills (presentation, written, verbal) and reading comprehension
• Typing speed of at least 20 words per minute (WPM) with 90% accuracy.
• Familiar with MS Office Suite, especially Excel
• Attention to detail and use of good judgment

Performance:

Setting and executing goals; attending regular 1:1 meetings; Participate in employee engagement

Training:

Attend required internal trainings (e.g., Compliance, Privacy); Attend business unit meetings; may occasionally attend internal customer‑focused meetings at the request of the manager.

Physical Requirements & Work Environment:

This role is largely sedentary in nature. The role requires the ability to lift and/or carry equipment and files up to 20 pounds, walk, bend, or stand as needed. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, digital phones, smart cameras, webcams, photocopiers, scanners, calculators, filing cabinets, and fax machines.

The above statements are intended to describe the general nature and level of work that is done by most of the people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and requirements.

Why First Advantage is Your Next Big Career Move

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best‑in‑class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

What Are You Waiting For? Apply Today!

You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.