Recluta Agencia
Goodleap
Contact Center
PSC Industries
PSC Industries
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A healthcare service provider in Tijuana is seeking a Contact Center Supervisor to manage daily activities within the inbound call center. The role involves coaching and developing staff, monitoring performance, and ensuring efficient operations. Candidates must have leadership experience, the ability to handle escalated calls, and be bilingual in English and Spanish. This position offers various benefits, including paid training and time off on Mexican holidays.
The Contact Center Supervisor is responsible for all day-to-day activities within the inbound call center group - managing the team and processes to produce the most efficient, effective and highest possible results.
This involves effective coaching, development, and performance management of the team, managing call center staff and service coverage, providing solutions when necessary, and building and motivating a top performing team.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.