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Bilingual Call Center Agent (English-Spanish) - Fertility Clinic
Descripción de la vacante
A leading fertility clinic is looking for a Bilingual Call Center Agent in Veracruz, Mexico, to provide compassionate service to patients. The role requires fluency in English and Spanish, with at least one year of call center experience preferred. Responsibilities include scheduling appointments and maintaining patient records. The position offers a competitive salary, paid training, and opportunities for growth in a supportive work environment.
Servicios
Formación
- Must be highly proficient in spoken and written English and Spanish.
- Previous call center experience of at least 1 year is required.
- Valid U.S. visa for initial training travel is necessary.
Responsabilidades
- Provide detailed information about fertility treatments and appointments.
- Coordinate scheduling with medical and administrative teams.
- Maintain accurate records in the CRM system.
- Deliver warm, professional service to patients.
Conocimientos
Educación
Are you a compassionate, detail-oriented, and bilingual professional looking to be part of a meaningful mission?
We are a leading fertility clinic dedicated to helping individuals and couples achieve their dream of starting a family—and we're looking for a Bilingual Call Center Agent be the first warm voice our patients hear.
- Provide detailed information about fertility treatments, procedures, and appointments
- Coordinate scheduling with medical and administrative teams
- Maintain accurate records in our CRM system
- Deliver warm, professional, and confidential service to each patient
- Fluent English & Spanish (spoken and written) – must be highly proficient in both
- Previous call center experience – minimum 1 year – required
- Valid U.S. visa – must be available to travel to the U.S. for initial training
- Excellent communication and interpersonal skills
- Compassionate, positive, and team‑oriented attitude
- Background in Health Sciences or related fields – highly desirable
- Competitive salary
- Paid training (including travel to the U.S.)
- Growth opportunities in a reputable and expanding healthcare company
- Supportive, mission‑driven work environment
- The chance to be part of a life‑changing journey for families worldwide
Location: Bosques del Valle, San Pedro Garza García
Schedule: Full‑time
Industry: Healthcare – Fertility Clinic
Language Requirement: Fluent in English & Spanish
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $28 – $33 al mes
Tipo de jornada: Lunes a viernes, Turno de 8 horas
Pregunta(s) de postulación: ¿Cuentas con visa para viajar a EEUU?
Experiencia: call center – 1 año (Deseable)
Idioma: inglés avanzado (Obligatorio)
Lugar de trabajo: Empleo presencial
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.