Bilingual Senior Customer Care & Collections Specialist
AT&T
Ciudad de México
Vor Ort
MXN 200.000 - 400.000
Vollzeit
Vor 4 Tagen
Sei unter den ersten Bewerbenden
Zusammenfassung
A leading telecommunications company in Mexico is hiring a Bilingual Senior Customer Care & Collections Representative. The role involves providing excellent service, educating customers, and resolving billing issues. Candidates must have advanced English fluency and at least a year of relevant experience. This full-time position requires on-site work in Naucalpan de Juarez with numerous employee benefits including medical insurance and vouchers.
Leistungen
Major medical Insurance
Life Insurance
Saving Fund
30 days of Christmas Bonus
Vacation days plus three personal days
Medical services on site
50% discount on AT&T Wireless service
Meal and grocery vouchers
Qualifikationen
1 year collection experience or support experience.
Strong ability to listen and respond to customer needs.
Comfortable using computers for billing questions.
Aufgaben
Provide quality service and support to customers.
Educate customers on service solutions.
Resolve customer issues during calls.
Kenntnisse
Advanced English Fluency
Customer relationship management
Problem solving
Multi-tasking
Emotional management
Jobbeschreibung
A leading telecommunications company in Mexico is hiring a Bilingual Senior Customer Care & Collections Representative. The role involves providing excellent service, educating customers, and resolving billing issues. Candidates must have advanced English fluency and at least a year of relevant experience. This full-time position requires on-site work in Naucalpan de Juarez with numerous employee benefits including medical insurance and vouchers.
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