Bilingual Senior Customer Care & Collections Specialist

AT&T; Naucalpan de Juárez; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading telecommunications company in Naucalpan de Juárez is seeking a Bilingual Senior Customer Care & Collections Representative to provide exceptional customer service and support. This role involves addressing customer inquiries, explaining account details, and assisting with payment solutions. The ideal candidate will have advanced English skills and previous experience in collections or customer support. The position requires full-time hours in-office with various benefits including competitive salary and medical insurance.

Servicios

Major medical Insurance

Life Insurance

30 days of Christmas Bonus

Paid training including meal vouchers

Discount on AT&T Wireless service

Formación

• Advanced English Fluency is necessary for engaging with U.S. customers.
• Must have 1 year of experience in collections or customer support.
• Ability to handle various customer emotions.

Responsabilidades

• Provide quality service and support to business customers.
• Explain account charges and assist customers in payment options.
• Resolve customer issues promptly during phone interactions.

Conocimientos

Advanced English Fluency

Customer relationship skills

Multi-tasking

Problem-solving

Ability to manage emotions

Descripción del empleo

A leading telecommunications company in Naucalpan de Juárez is seeking a Bilingual Senior Customer Care & Collections Representative to provide exceptional customer service and support. This role involves addressing customer inquiries, explaining account details, and assisting with payment solutions. The ideal candidate will have advanced English skills and previous experience in collections or customer support. The position requires full-time hours in-office with various benefits including competitive salary and medical insurance.