Bilingual Customer Service Executive - Call Center Advanced English CDMX

Foundever; Tultitlán; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A major financial services provider is seeking a Bilingual Customer Service Agent in Tultitlán, Mexico. The role offers a competitive salary, various benefits including meal vouchers and training, and opportunities for growth. Candidates should be fluent in English, customer service-oriented, and capable of multitasking. Apply now for the chance to join a dynamic team and assist a major US financial institution.

Servicios

Competitive salary

Excellent bonus scheme

Meal vouchers

Corporate transportation

Legal benefits & life insurance

Additional vacation day

Fully paid training

Growth opportunities

Formación

• At least 18 years old.
• Desirable experience in Customer Service / Call Center.
• Proficiency in PC usage and databases.
• Availability for shifts from 7:00 am to 11:00 pm.

Responsabilidades

• Provide excellent customer service for a major US financial institution.
• Communicate effectively in English.
• Handle various customer inquiries and issues.

Conocimientos

Advanced English

Customer service orientation

Problem-solving

Multitasking

Educación

Partial high school education

Herramientas

Office software

Descripción del empleo

AT SYKES, WE ARE LOOKING FOR YOUR TALENT!

Join the best team and work as a Bilingual Customer Service Agent for a major US financial institution.

We are offering you the following :

• Competitive salary ranging from $12,000 to $14,000 MXN per month.
• Excellent bonus scheme STARTING FROM TRAINING.
• Meal vouchers.
• Corporate transportation to strategic locations.
• Legal benefits + life insurance.
• ONE ADDITIONAL VACATION DAY PER YEAR.
• Fully paid training.
• Direct employment with the company.
• Growth opportunities.
• Referral program (Earn up to $7,000 per referral) with no referral limit.
• Educational agreements with scholarships up to 60% discount.
• Discounts at Medical Laboratories, Restaurants, Department Stores, Six Flags, and Inbursa Aquarium, among others.

You only need the following :

• Partial high school education.
• 18 years old or older.
• Advanced level of English : ability to read, write, and speak English fluently.
• You should have your residence within 1 hour and 30 minutes of the work area (the campaign is in-person).
• Desirable experience in Customer Service / Call Center.
• Proficiency in PC usage, databases, and Office software.
• Customer service-oriented with a focus on problem-solving.
• Ability to perform various tasks (multitask)
• Availability for shifts between 7 : 00 am and 11 : 00 pm from Monday to Sunday (YOUR 8-HOUR WORK SHIFT + LUNCH HOUR WILL BE ASSIGNED WITHIN THIS TIME FRAME).

If you are interested and meet all the requirements, apply now and start your 100% remote process!