Bilingual Senior Customer Care & Collections Specialist

AT&T; Miguel Hidalgo; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading telecommunications company is seeking a Bilingual Senior Customer Care & Collections Representative to provide top-tier customer service and assist customers with their financial needs. The ideal candidate will have advanced English fluency, a year of collection experience, and the ability to multi-task effectively. This role is based in Naucalpan and offers a competitive salary along with various employee benefits.

Servicios

Major medical Insurance

Life Insurance

Saving Fund

30 days Christmas Bonus

Vacation days plus three personal days

50% discount on five lines of AT&T Wireless service

Formación

• 1 year collection experience or support experience.
• Comfortable using a personal computer for note-taking.
• Ability to manage various customer emotions.

Responsabilidades

• Provide excellent customer service in all interactions.
• Resolve customer issues over the phone.
• Establish positive relationships with customers.

Conocimientos

Advanced English Fluency

Customer service skills

Problem-solving skills

Multi-tasking ability

Descripción del empleo

A leading telecommunications company is seeking a Bilingual Senior Customer Care & Collections Representative to provide top-tier customer service and assist customers with their financial needs. The ideal candidate will have advanced English fluency, a year of collection experience, and the ability to multi-task effectively. This role is based in Naucalpan and offers a competitive salary along with various employee benefits.