Bilingual Senior Customer Care & Collections Representative (For Business Collections)

AT&T; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading telecommunications company in Mexico is hiring a Bilingual Senior Customer Care & Collections Representative. The role involves providing excellent service, educating customers, and resolving billing issues. Candidates must have advanced English fluency and at least a year of relevant experience. This full-time position requires on-site work in Naucalpan de Juarez with numerous employee benefits including medical insurance and vouchers.

Servicios

Major medical Insurance

Life Insurance

Saving Fund

30 days of Christmas Bonus

Vacation days plus three personal days

Medical services on site

50% discount on AT&T Wireless service

Meal and grocery vouchers

Formación

• 1 year collection experience or support experience.
• Strong ability to listen and respond to customer needs.
• Comfortable using computers for billing questions.

Responsabilidades

• Provide quality service and support to customers.
• Educate customers on service solutions.
• Resolve customer issues during calls.

Conocimientos

Advanced English Fluency

Customer relationship management

Problem solving

Multi-tasking

Emotional management

Descripción del empleo

Job Description:

Delivering best-in-class service is just the beginning. As Bilingual Senior Customer Care & Collections Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected.

You will work with client's designated program administrator to provide quality service and support to ensure service solutions meet business customer needs in all financial care competencies: post-sale customer education on wireless and wireline service, problem solving, providing customers an opportunity to establish payment commitments and assisting to reach the financial goals of the company. You will also be developing, coordinating, and monitoring the deployment and success of service solutions and provides status updates to the business client and Sales Branch based on shared expectations.

What you’ll do:

• Ability to deal with a variety of customers.
• Ability to explain and sustain different charges on bills.
• Ability to create a sense of urgency on our customers to help them get current on their accounts.
• Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. Take notes and create rapport with customers at the same time.
• Build relationships and provide excellent customer service in all different interactions.
• Resolve the customer’s issue while on the phone.
• Need to be creative and innovative.

What you’ll bring:

• Advanced English Fluency to engage with U.S. customers.
• Previous 1 year collection experience, back-office tasks or wireline or wireless support.
• Be capable of managing to a variety of customer emotions and requirements.
• Establish positive relationships with customers during every interaction.
• Listen, respond, and resolve consistently on every call throughout your shift.
• Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.
• Ability to train/work 40 hours per week during operation hours Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF

Changing the speed of business comes with many rewards –starting with your paycheck.

Monthly Base Salary: MXN$24,000. (before Taxes)

Monthly Grocery vouchers MXN $1,583 every 14 days

Monthly Restaurant vouchers MXN $1,267 every 14 days

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:

• Major medical Insurance
• Life Insurance
• Saving Fund
• 30 days of Christmas Bonus
• Vacation days, plus three personal days, onsite medical and more.
• 50% discount on five lines of AT&T Wireless service.
• Paid starting from your first day of training, including some benefits like meal and grocery vouchers.

Training Expectations

You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.

Work From Home?

This is NOT a Work from Home role, you need to work in our office 100% of the time.

How flexible is my schedule?

Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 40 hours per week during operation hours Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF

Is training paid?

Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.

Your future is calling. Apply today!

Weekly Hours: 40

Time Type: Regular

Location: Naucalpan De Juarez, Estado de Mexico, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.