Bilingual Customer Support Specialist - – Royal Holiday

Royal Holiday Vacation Club; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A vacation club in Ciudad de México is seeking a Bilingual Customer Support Specialist to provide excellent service to members. The role involves handling inquiries, booking vacations, and assisting with account needs. Candidates should possess a C1–C2 level of English and a friendly demeanor. Enjoy a competitive salary, hybrid work schedule, and various bonuses while growing in an exciting company environment.

Servicios

Base salary + commissions

Hybrid work

Private medical & life insurance

Attendance and productivity bonuses

Formación

• C1–C2 English proficiency in speaking and writing is required.
• Friendly and curious personality.
• Willingness to take on responsibilities.

Responsabilidades

• Deliver friendly service to members.
• Handle inquiries about memberships and benefits.
• Book hotels and vacations.
• Support members with payments and accounts.
• Work in a flexible hybrid schedule, Mon–Sat.

Conocimientos

Problem-solving

Customer service

Bilingual (English, C1–C2)

Friendly demeanor

Educación

High school or college graduate

Descripción del empleo

You want your first (or next!) job to actually feel exciting, right? At Royal Holiday, we help thousands of members travel to incredible places every single day — and we want you to be part of that journey. We’re expanding our 2026 team and looking for Bilingual Customer Support Specialists who are ready to learn fast, grow fast, and make an impact.

Who you are

• English level C1–C2 (spoken and written)
• High school or college graduate
• Customer service experience is cool — but not a MUST
• Friendly, curious, and ready to take on responsibilities
• A natural problem-solver who genuinely likes people

Your mission

• Deliver friendly, helpful service to our members
• Handle inquiries about memberships, points, and benefits
• Book hotel stays and vacations across 180+ destinations
• Support members with payments and account needs
• Work Mon–Sat in a flexible hybrid schedule

What’s in it for you

• Base Salary: $13,400 gross + commissions (avg. $11,000 monthly!)
• Hybrid work
• Private medical & life insurance
• Attendance and productivity bonuses
• A fast-growing company where young talent can shine
• A supportive team that will train you from day one

If you’re ambitious, bilingual and want a career with real growth — this is where your story starts.

-Requerimientos- Educación mínima: Educación media superior - Bachillerato Tecnológico 2 años de experiencia Idiomas: Inglés Palabras clave: apoyo, support, soporte, especialista