Bilingual Senior Customer Care & Collections Specialist

AT&T; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading telecommunications company in Mexico is hiring a Bilingual Senior Customer Care & Collections Representative. The role involves providing excellent service, educating customers, and resolving billing issues. Candidates must have advanced English fluency and at least a year of relevant experience. This full-time position requires on-site work in Naucalpan de Juarez with numerous employee benefits including medical insurance and vouchers.

Servicios

Major medical Insurance

Life Insurance

Saving Fund

30 days of Christmas Bonus

Vacation days plus three personal days

Medical services on site

50% discount on AT&T Wireless service

Meal and grocery vouchers

Formación

• 1 year collection experience or support experience.
• Strong ability to listen and respond to customer needs.
• Comfortable using computers for billing questions.

Responsabilidades

• Provide quality service and support to customers.
• Educate customers on service solutions.
• Resolve customer issues during calls.

Conocimientos

Advanced English Fluency

Customer relationship management

Problem solving

Multi-tasking

Emotional management

Descripción del empleo

A leading telecommunications company in Mexico is hiring a Bilingual Senior Customer Care & Collections Representative. The role involves providing excellent service, educating customers, and resolving billing issues. Candidates must have advanced English fluency and at least a year of relevant experience. This full-time position requires on-site work in Naucalpan de Juarez with numerous employee benefits including medical insurance and vouchers.