Travel jobs in Colombia
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Travel Manager (Travel Agency)
Job summary
A travel management company based in Indonesia is seeking a Travel Manager to oversee all aspects of travel operations, including ticketing and hotel reservations. The ideal candidate should have 3-5 years of experience in a travel agency, be fluent in English, and possess strong leadership skills. This role requires effective problem-solving capabilities and the ability to manage customer complaints proficiently.
Qualifications
- Minimum 3–5 years of working experience as a Travel Manager in a travel agency.
- Strong understanding of travel operations, booking systems, and tour management.
- Proven experience in handling customer complaints and providing effective resolutions.
Responsibilities
- Oversee and manage all aspects of Travel Operations.
- Lead and supervise the Tour Consultant team.
- Handle customer complaints and difficult cases.
Skills
- Oversee and manage all aspects of Travel Operations, including ticketing, hotel reservations, and tour arrangements.
- Lead and supervise the Tour Consultant team to ensure accuracy, efficiency, and excellent customer service.
- Handle customer complaints and difficult cases with professionalism and effective problem‑solving.
- Negotiate and maintain relationships with airlines, hotels, and other travel partners.
- Monitor booking systems and ensure timely and accurate issuance of travel documents.
- Evaluate travel products and services to enhance customer experience and operational performance.
- Prepare reports and provide insights on operational performance, sales trends, and customer feedback.
- Minimum 3–5 years of working experience as a Travel Manager in a travel agency industry.
- Fluent in English, both spoken and written.
- Strong understanding of travel operations, booking systems, and tour management.
- Proven experience in handling customer complaints and providing effective resolutions.
- Excellent leadership, communication, and organizational skills.
- Detail‑oriented, proactive, and able to work under pressure in a fast‑paced environment.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.