Retail Training Leader

PT. Central Cipta Murdaya; Jakarta Pusat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading retail company in Jakarta Pusat is seeking an experienced training professional specializing in retail, particularly fashion and footwear. The successful candidate will implement training programs aimed at enhancing customer engagement and driving sales growth. Responsibilities include assessing training needs, designing modular training, facilitating sessions, and tracking outcomes. A strong background in retail training with over 10 years of experience is essential, along with a willingness to travel across Indonesia as needed.

Qualifications

• Over 10 years of experience in retail training or capability development, preferably in fashion or footwear.
• Skilled in identifying training needs and coordinating with various stakeholders.
• Able to design modular training and conduct assessments.

Responsibilities

• Identify training needs using sales data and customer insights.
• Design and deliver effective training programs.
• Run assessments and track sales improvement linked to training.

Skills

Retail training experience

Training needs assessment

Program design and delivery

Sales data analysis

Customer engagement skills

Facilitation

Coordination with Retail Ops

Sales-oriented mindset

Job description

Overview

More than 10 years of experience in retail training or frontline capability development, ideally in fashion, footwear, or sports retail.

Responsibilities

• Identify training needs from sales data, customer experience gaps, and store performance insights.
• Design and deliver modular training programs that cover onboarding, product storytelling, customer engagement, and visual merchandising standards.
• Run pre- and post-training assessments, and track sales improvement linked to training impact.
• Act as a confident facilitator who can coach on the floor, not just in the classroom.
• Coordinate with Retail Ops, Store Leaders, and HR to embed daily reinforcement habits.
• Maintain a sales-oriented mindset; understand that training aims to grow sales and improve store execution with measurable assessments.
• Willing to travel regularly to stores across Indonesia (approximately 20% mobility).

Qualifications

• More than 10 years of experience in retail training or frontline capability development, ideally in fashion, footwear, or sports retail.
• Skilled in identifying training needs from sales data, customer experience gaps, and store performance insights.
• Able to design and deliver modular training programs covering onboarding, product storytelling, customer engagement, and visual merchandising standards.
• Experience in running pre- and post-training assessments and tracking sales improvement linked to training impact.
• Confident facilitator with the ability to coach on the floor.
• Strong coordination with Retail Ops, Store Leaders, and HR.
• Sales-oriented mindset with the ability to measure training impact on sales and store execution.
• Willing to travel regularly to stores across Indonesia (20% mobility).

Location: Indonesia; Travel: 20% mobility.