Tour Manager

Dragon 8 Travel; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A travel agency in Jakarta Selatan seeks a Tour Manager to oversee travel operations, including planning itineraries and coordinating tour activities. The ideal candidate has a degree in Tourism or a related field, along with 2–3 years of relevant experience. Key responsibilities include liaising with vendors, accompanying tour groups, and ensuring customer satisfaction. Proficiency in ticketing systems and strong communication skills are essential for this role, which may require domestic and international travel.

Qualifications

• Minimum 2–3 years of experience in a travel agency or tour operations.
• Certified Tour Leader preferred.

Responsibilities

• Design domestic and international travel itineraries.
• Conduct destination research and identify attractions based on market demand.
• Prepare budgets and determine tour package pricing.
• Coordinate with local and international vendors.
• Organize efficient travel schedules.
• Accompany tour groups as the Tour Leader.
• Handle participants' needs during trips.

Skills

Communication skills

Interpersonal skills

Negotiation skills

Leadership qualities

Fluency in English

Education

Diploma or Bachelor’s degree in Tourism, Hospitality, or Business Management

Tools

Amadeus

Galileo

MS Office

Job description

Overview

The Tour Manager is responsible for the end-to-end planning, coordination, execution, and oversight of travel operations. This role covers the responsibilities of a Tour Planner, Tour Coordinator, Tour Leader, Ticketing Officer, Hotel & Transport Booking Staff, and Visa & Travel Document Staff.

Responsibilities

• Tour Planning & Coordination – Design domestic and international travel itineraries.
• – Conduct destination research and identify attractions based on market demand.
• – Prepare budgets and determine tour package pricing.
• – Coordinate with local and international vendors (guides, local agents, etc.).
• – Organize efficient and attractive travel schedules.
• – Accompany tour groups during trips as the Tour Leader.
• – Serve as a liaison between participants and third parties (hotels, drivers, local guides).
• – Handle participants\' needs and resolve issues during trips.
• – Ensure the safety, comfort, and satisfaction of all travelers.
• Ticketing & Booking – Handle reservations and ticket issuance for flights, trains, and other transportation.
• – Manage reservation systems and ensure accurate passenger data.
• – Secure and confirm accommodation and land transportation bookings.
• – Prepare and process travelers’ documentation (visa, passport, insurance, etc.).
• – Provide guidance on visa requirements based on destination countries.
• – Liaise with embassies or visa agents when needed.

Qualifications

• Minimum Diploma or Bachelor’s degree, preferably in Tourism, Hospitality, or Business Management.
• At least 2–3 years of experience in a travel agency or tour operations.
• Certified Tour Leader is preferred.

Technical Skills

• Proficient in ticketing systems (e.g., Amadeus, Galileo, or other GDS).
• Skilled in itinerary planning and tour package pricing.
• Knowledge of visa application processes and travel documentation.
• Proficient in MS Office and other digital tools.

Other Skills

• Excellent communication and interpersonal skills.
• Strong negotiation and vendor relationship skills.
• Leadership qualities, resilience, and ability to work under pressure.
• Willingness to travel domestically and internationally.
• Fluent in English (spoken and written); additional foreign language skills are a plus.

How many years\' experience do you have as a Tour Manager?