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Online-Jobs in Indonesien

Operation Excellence & Customer Success [Indonesia]

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IDR 100.000.000 - 200.000.000
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IDR 100.000.000 - 200.000.000
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Operation Excellence & Customer Success [Indonesia]
Antler
Daerah Khusus Ibukota Jakarta
Vor Ort
IDR 100.000.000 - 200.000.000
Vollzeit
Vor 16 Tagen

Zusammenfassung

A logistics firm in Jakarta is seeking someone to oversee daily warehouse operations and ensure exceptional customer success. Candidates should have 2–3 years of experience in logistics or e-commerce, a bachelor's degree relevant to the field, and strong communication skills in both English and Bahasa Indonesia. This role offers a dynamic work environment focused on efficiency and customer satisfaction.

Leistungen

Annual Bonus
25 days leave
Health Insurance
Macbook
Annual L&D support

Qualifikationen

  • 2–3 years of experience in operations or customer-facing roles within logistics, supply chain, or e-commerce.
  • Solid understanding of warehouse processes and systems (e.g., WMS).
  • Familiar with logistics operations and supply chain coordination.

Aufgaben

  • Oversee daily warehouse operations for receiving, picking, packing, and dispatch.
  • Serve as the first point of contact for brand partners via ticketing systems.
  • Generate daily and weekly reports on warehouse performance metrics.

Kenntnisse

Leadership
Problem-solving
Communication
Multitasking

Ausbildung

Bachelor's degree in Logistics, Supply Chain Management, Business Administration
Jobbeschreibung
What you'll focus on
Operations Management & Excellence (50%)
  • Oversee daily warehouse operations, ensuring smooth execution across receiving, putaway, returns, picking, packing, and dispatch activities.

  • Coordinate with transportation providers to ensure timely deliveries.

  • Implement cost‑saving and operational improvement initiatives in coordination with the Operations Supervisor.

  • Foster a culture of 5S and Visual Management to drive efficiency and cleanliness in warehouse operations.

  • Support onboarding and training programs for warehouse staff on new processes and safety standards.

  • Generate daily and weekly reports on warehouse performance metrics.

Customer Success (50%)
  • Serve as the first point of contact for brand partners via ticketing systems, handling queries, issue resolutions, and requests.

  • Maintain brand dashboards tracking SLA performance, fulfillment accuracy, and customer satisfaction.

  • Proactively identify and address recurring service issues through cross‑functional collaboration.

  • Advocate for the customer in operational discussions to ensure a best‑in‑class brand experience.

What you bring
Experience & Knowledge
  • 2–3 years of experience in operations or customer-facing roles within logistics, supply chain, or e‑commerce industries.

  • Solid understanding of warehouse processes and systems (e.g., WMS).

  • Familiar with logistics operations, transportation planning, and supply chain coordination.

  • Hands‑on experience in customer success, account management, or support roles.

  • Knowledge of SOP documentation and continuous improvement tools (Lean, 5S, etc.).

Education
  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related fields.

  • Certifications in warehouse/logistics operations are a plus.

Skills
  • Strong leadership and team coordination skills.

  • Effective problem‑solving and decision‑making capabilities.

  • Excellent verbal and written communication skills in both English and Bahasa Indonesia.

  • Ability to multitask in a fast‑paced, warehouse‑focused environment.

What you'll get

You'll become part of a diverse team that's globally distributed. We are a business that's been built in the post‑pandemic era, with each employee being given the flexibility to create and build in their space.

We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.

In addition to an exceptional culture, fostered by 3 great founders you'll also get the following;

  • Annual Bonus
  • 25 days leave.
  • Health Insurance.
  • Macbook.
  • Annual L&D support.
Please limit to one application

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring – therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

Apply for this job

About us

Locad is the logistics engine for e‑commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.

Our tech platform syncs inventory across online channels and organizes end‑to‑end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.

Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Locad. All Systems Go.

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* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.

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