English Customer Service (Online Travel Agent)

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global service provider is looking for a Customer Support Agent in Yogyakarta. The successful candidate will assist with travel inquiries, manage reservations, and ensure a smooth travel experience for customers. Applicants should have excellent English skills and a minimum of 1 year experience in customer service. The role requires a willingness to work shifts and offers a competitive salary with attractive benefits.

Benefits

Competitive salary

Attractive benefits package

Career growth opportunities

Qualifications

• Minimum 1 year of experience in a customer service role, preferably in the travel industry or call center.
• Strong problem-solving and multitasking abilities.
• Comfortable with rotational 24/7 shift schedules.

Responsibilities

• Provide call center support to customers worldwide.
• Manage and process reservations including flight tickets and hotel bookings.
• Handle booking modifications and cancellations.

Skills

English proficiency (minimum B2)

Problem-solving

Multitasking abilities

Attention to detail

Job description

Job Description:

• Provide call center support to customers from worldwide, assisting with travel inquiries.
• Manage and process reservations, including flight ticket and hotel bookings.
• Handle booking modifications and cancellations efficiently and accurately.
• Resolve customer issues and provide solutions to ensure a smooth travel experience.
• Maintain a high level of customer satisfaction and service quality.

Requirements:

• Excellent English proficiency (minimum B2 level), both written and verbal.
• Minimum 1 year of experience in a customer service role, preferably within the travel industry or a call center environment.
• Strong problem-solving and multitasking abilities.
• Exceptional attention to detail and accuracy.
• Comfortable working on a rotational 24/7 shift schedule to support different time zones.
• Willingness to work 5 days a week.
• Based in or willing to relocate to Yogyakarta.

Why Join Us?

• Be part of a rapidly growing global player in online travel.
• Opportunity to work with international customers and diverse travel needs.
• Competitive salary and attractive benefits package.
• Dynamic, supportive, and multicultural work environment in Yogyakarta.
• Career growth and professional development opportunities.