E-Commerce Operations Assistant

Hirea Group Bhuana; Pluit; On-site; IDR 498.836.000 - 748.255.000; Full time

Job summary

A prominent e-commerce company in Indonesia is seeking a candidate for a role that requires excellent Mandarin, English, and Indonesian skills. The ideal candidate will facilitate cross-team communication, assist in e-commerce operations, and ensure accurate translations for content. This position suits individuals with a background in communication, marketing, or e-commerce. A bachelor’s degree is required, along with a passion for social media trends and video content.

Qualifications

• 1+ year of experience in cross-border e-commerce, content, marketing, or live-streaming preferred.
• Basic understanding of e-commerce platforms including operational logic.
• Ability to efficiently take meeting minutes and organize operational data.

Responsibilities

• Serve as a communication bridge between headquarters and local team, providing translation.
• Translate and localize short video scripts and related materials.
• Support e-commerce operations and track store activities.
• Assist in communication among various teams to ensure workflow.

Skills

Excellent proficiency in Mandarin

Excellent proficiency in English

Excellent proficiency in Indonesian

Strong communication skills

Detail-oriented

Familiarity with Indonesian internet slang

Education

Bachelor’s degree or above

Tools

Office / Google Workspace

Job description

Job Responsibilities

• Cross-Team Communication & Coordination: Serve as the communication bridge between the China headquarters and the Indonesia local team, providing daily translation (Mandarin ↔ Indonesian/English) for meetings, documents, and real-time messages.
• Assist in communication among the livestreaming team, short video content team, and KOL/creator BD team, ensuring consistent execution and smooth workflow.
• Prepare meeting minutes, project tracking sheets, and action plans.
• Content & Translation Support: Translate and localize short video scripts, product selling points, ad copies, and related materials to ensure natural and culturally appropriate language for the Indonesian market.
• Assist in checking video subtitles, copywriting, and livestream scripts for accuracy and marketing effectiveness.
• E-Commerce Operations Assistance:
  • Understand e-commerce operational logic and support in tracking store activities, traffic campaigns, promotion plans, and execution status.
  • Assist in collecting and analyzing market feedback, creator performance data, and video metrics to support content optimization.
  • Provide support for daily spreadsheet management, product listing translations, and updates to pricing/promotion schedules.
  • Support the KOL/creator BD team in communicating collaboration details with Indonesian creators (content requirements, shooting schedules, product delivery, settlement process, etc.).
  • Handle basic business communication, information confirmation, and issue coordination.
• Other Ad-Hoc Support: Assist the e-commerce lead or project manager with other cross-language and cross-team communication tasks as required.

Job Requirements

Language Skills

• Excellent proficiency in Mandarin, English, and Indonesian, with the ability to perform accurate and fluent interpretation and written translation in both directions.
• Familiarity with Indonesian internet slang, social media trends, and local online expressions is a plus.

Education & Experience

• Bachelor’s degree or above in any major; candidates from Language, Marketing, E-Commerce, Communication, and related fields are preferred.
• 1+ year of experience in cross-border e-commerce, content, marketing, or live-streaming is preferred (outstanding fresh graduates are also welcome).
• Basic understanding of e-commerce platforms (Shopee, TikTok Shop, Lazada), including operational logic and content conversion mechanisms.

Technical Skills

• Proficient in Office / Google Workspace / spreadsheet and documentation tools.
• Able to efficiently take meeting minutes and organize operational data.
• Strong logical thinking and project execution capability with the ability to quickly understand business objectives.

Soft Skills

• Strong communication skills, high sense of responsibility, and ability to adapt to a fast-paced, cross-cultural work environment.
• Detail-oriented and capable of maintaining accuracy and progress across multiple teams.
• Interest in short videos, e-commerce trends, and social media platforms.