Sé de los primeros/as/es en solicitar esta vacante
Descripción de la vacante
A leading technology firm in Indonesia is seeking a Strategic Customer Success Manager to drive product adoption and enhance customer health with enterprise customers. The ideal candidate will possess a minimum of five years of experience in customer success within B2B SaaS, managing accounts exceeding $2m in ARR. The role includes high-quality work emphasis, unlimited Paid Time Off, and a generous education budget for professional development.
Servicios
Unlimited Paid Time Off (PTO)
10-year exercise window for stock options
$100/month education budget
Formación
Minimum of five years of customer success experience in B2B SaaS.
Ability to manage strategic customer accounts exceeding $2m in ARR.
Experience working with complex, configurable products.
Responsabilidades
Drive product adoption and retention with upmarket customers.
Manage a portfolio of approximately 20 enterprise customers.
Collaborate with internal teams to align communication.
Conocimientos
Customer success experience in B2B SaaS
Managing strategic customer accounts
Communication skills for complex concepts
Detail-oriented
Adaptability to customer needs
Descripción del empleo
A leading technology firm in Indonesia is seeking a Strategic Customer Success Manager to drive product adoption and enhance customer health with enterprise customers. The ideal candidate will possess a minimum of five years of experience in customer success within B2B SaaS, managing accounts exceeding $2m in ARR. The role includes high-quality work emphasis, unlimited Paid Time Off, and a generous education budget for professional development.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.