Strategic CSM, EMEA: Enterprise Adoption & Health

Medium; Remote; IDR 1.502.504.000 - 2.003.339.000; Full time

Job summary

A leading technology firm in Indonesia is seeking a Strategic Customer Success Manager to drive product adoption and enhance customer health with enterprise customers. The ideal candidate will possess a minimum of five years of experience in customer success within B2B SaaS, managing accounts exceeding $2m in ARR. The role includes high-quality work emphasis, unlimited Paid Time Off, and a generous education budget for professional development.

Benefits

Unlimited Paid Time Off (PTO)

10-year exercise window for stock options

$100/month education budget

Qualifications

• Minimum of five years of customer success experience in B2B SaaS.
• Ability to manage strategic customer accounts exceeding $2m in ARR.
• Experience working with complex, configurable products.

Responsibilities

• Drive product adoption and retention with upmarket customers.
• Manage a portfolio of approximately 20 enterprise customers.
• Collaborate with internal teams to align communication.

Skills

Customer success experience in B2B SaaS

Managing strategic customer accounts

Communication skills for complex concepts

Detail-oriented

Adaptability to customer needs

Job description

A leading technology firm in Indonesia is seeking a Strategic Customer Success Manager to drive product adoption and enhance customer health with enterprise customers. The ideal candidate will possess a minimum of five years of experience in customer success within B2B SaaS, managing accounts exceeding $2m in ARR. The role includes high-quality work emphasis, unlimited Paid Time Off, and a generous education budget for professional development.