English Customer Service

Concentrix; Jawa Tengah; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider in Yogyakarta is seeking a Customer Service Agent to handle inquiries and complaints across multiple channels. Candidates should have a diploma or bachelor's degree, strong English proficiency, and be willing to work in a 24/7 rotational shift. This role involves assisting customers and troubleshooting their issues to maintain high service quality.

Qualifications

• Prior work experience as a Customer Service Agent is a plus.
• Willing to work onsite in Yogyakarta.
• Immediate joiner required.

Responsibilities

• Handle customer inquiries, complaints, and requests through call, chat, or email.
• Assist customers in navigating our products or services.
• Troubleshoot and resolve customer problems.

Skills

English proficiency (B1)

Analytical thinking

Teamwork

Education

Diploma 3/bachelor’s degree

Job description

Qualifications

• Diploma 3/bachelor’s degree holder.
• Prior work experience as a Customer Service Agent is a plus. Fresh graduates are welcomed to apply.
• Good proficiency in English is a must, minimum B1 above.
• Awareness of current affairs and events in the respective markets/countries.
• High on teamwork, engagement, and has the analytical thinking.
• Wiling to work in a 24/7 rotational shift.
• Willing to work onsite in Yogyakarta.
• Immediate joiner.

Responsibilities

• Handling customer inquiries, complaints, and requests through multiple channel (call, chat, or email).
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.