Customer Service Telemarketing - Surakarta

TP; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading E-Commerce support company in Surakarta is looking for a professional to assist sellers and enhance their business growth through sales, marketing strategies, and effective communication. Candidates should have at least 6 months of experience in sales or related fields and a D3 degree. The ideal applicant will possess strong communication skills in Bahasa and be flexible with working hours. This role involves supporting clients and implementing strategies for revenue growth.

Qualifications

• Experience in sales, marketing, or related fields for at least 6 months.
• Good written communication skills.
• English proficiency (B1 EFSET Standard) is a plus.

Responsibilities

• Support sellers on the E-Commerce platform for business growth.
• Build and maintain relationships with key clients.
• Monitor seller performance to identify growth opportunities.
• Offer tailored advice to clients based on their business goals.
• Use strong selling skills to attract sellers to promotional campaigns.

Skills

Communication in Bahasa

Confidence in outbound calls

Flexibility in schedule

Education

D3 degree in any major

Job description

Qualifications

• Minimum education background D3 of any major
• Have experience as sales, marketing, digital marketing, account officer, business development, or related fields for at least 6 months
• Good communication in Bahasa (having good English oral proficiency will be a plus) (at least B1 EFSET Standard)
• Having a good written communication
• Willing to work on-site from Teleperformance Surakarta
• Ability and confidence to handle out-bond calls, chat, and e-mails
• Flexibility to work in a shifting and working hours schedule

Responsibilities

• Effectively support sellers on the E-Commerce platform, ensuring their business growth through operational excellence, marketing strategy, and sales execution through Outbound Call & Chat.
• Build and maintain strong relationships with key clients, serving as their primary point of contact, addressing their needs, and providing solutions.
• Monitor seller performance and identify opportunities for growth.
• Understand clients’ business goals and challenges to offer tailored advice and solutions as well as set and achieve their revenue targets through effective E-commerce strategies.
• Use of strong selling, influencing skills, able to convince sellers by verbal and written communication skills to join E-commerce's promotional campaigns.