SUPV II CUSTOMER SERVICE

TE Connectivity Corporation; Jakarta Selatan; On-site; IDR 100.000.000 - 150.000.000; Full time

Job summary

A global technology company based in Jakarta Selatan is seeking a skilled Customer Service professional. This role involves managing customer inquiries, demand planning, and order management to drive customer satisfaction. Ideal candidates should possess a bachelor's degree and have 5-10 years of experience in customer service or procurement, with proficiency in English and a customer-centric mindset.

Qualifications

• 5-10 years minimum in customer service/procurement or production planning.
• Proficient in both written and spoken English.
• Self-initiative and capable of local and international travel.

Responsibilities

• Handle incoming calls and emails from customers for sales inquiries.
• Analyze demand forecasts and manage inventory for assigned accounts.
• File and manage relevant sales documents and transactions.
• Prepare and process shipments according to customer requests.
• Follow up on payment disputes and invoice discrepancies.

Skills

Analytical skills

Communication skills

Problem-solving skills

Customer-centric mindset

Education

Bachelor degree in any field

Tools

Microsoft Windows

Job description

Job Overview

The customer service role involves demand planning, order management, customer-facing interactions, geographical interface management, and navigating the complexities of addressing diverse customer needs and operational challenges. It requires a combination of analytical, communication, and problem-solving skills, along with a customer-centric mindset to deliver exceptional service and drive customer satisfaction and loyalty in ASEAN with revenue of ~ $180 million per year.

Job Responsibilities

• Customers Management
  • Handle incoming calls and emails from assigned accounts (customers) for various sales inquiries, including information on orders, lead times, incoterms, and stock availability.
  • Proactively communicate with customers to ensure understanding and resolution of all order-related issues.
• Analyse Demand Forecast/ Revenue & Inventory Control
  • Analyze demand forecasts for assigned accounts (customers) and review/control inventory in accordance with business unit targets.
  • Conduct demand planning and upload forecasts to the system, managing replenishment orders and billing for consignment customer consumption.
  • Generate forecast and LE reports promptly and accurately for Monthly Sales Revenue.
  • Review customers\' actual demand and forecasts to meet their requirements and conduct comprehensive analysis to avoid excess inventory or non-moving stock
• Customer Documentation & File Management
  • File all relevant sales transactions, including purchase orders, order proof lists, order acknowledgments, shipping documents, shipment reports, customer inquiries, and related information.
• Shipment Management
  • Prepare and process shipments according to customer requests.
  • Collaborate with Planning/Logistics to ensure on-time delivery based on customers\' request dates and TE confirm dates for STR performance.
  • Oversee drop-shipment orders and ensure continuous follow-up on shipment status, particularly for critical issues.
  • Submit credit releases to finance for held accounts.
  • Coordinate with Account Managers and customers to release shipments that are on hold.
• Payment Management
  • Follow up on open disputes/invoice discrepancies with Customer, Finance & Sales to ensure the best possible A/R results. If necessary, issue credit/debit notes to resolve discrepancies.

Job Requirements

• Bachelor degree in any field
• 5-10 years minimum in customer service/procurement or production planning, proficient in both written and spoken English
• PC literate with Microsoft Window software.
• Self-initiative, perseverance, people oriented and able to travel locally and aboard for short assignment

Competencies

• Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Location: Jakarta Selatan, JK, ID, 12960

State: JK

Country/Region: ID

Travel: None

Requisition ID: 140837

Alternative Locations:

Function: Customer Service

Job Segment: Demand Planner, Supply Chain, Manager, Procurement, Operations, Customer Service, Management