English Customer Service

Concentrix; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service company is seeking individuals for a role in Surakarta. Responsibilities include handling inquiries and assisting customers across different communication channels. Candidates should have a diploma or bachelor’s degree, good English proficiency, and be willing to work onsite. Experience in customer service is a plus, but fresh graduates are also encouraged to apply.

Qualifications

• Good proficiency in English (minimum B1 level).
• Prior experience in customer service is a plus, fresh graduates are welcome.
• Willing to work onsite in Surakarta.

Responsibilities

• Handle customer inquiries through various channels.
• Assist customers in navigating products or services.
• Document customer interactions and provide follow-up actions.

Skills

Proficiency in English

Teamwork

Analytical Thinking

Education

Diploma 3/bachelor’s degree

Job description

Qualifications

• Diploma 3/bachelor’s degree holder.


• Prior work experience as a Customer Service Agent/Chat Support Agent is a plus. Fresh graduates are welcomed to apply.


• Good proficiency in English is a must, minimum B1 level above.


• Awareness of current affairs and events in the respective markets/countries.


• High on teamwork, engagement, and has the analytical thinking.


• Willing to work in a rotational shift.


• Willing to work onsite in Surakarta.

Responsibilities

• Handling customer inquiries, complaints, and requests through various communication channels (phone, email, or chat).


• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.


• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.


• Maintain a high level of professionalism and customer service etiquette in all interactions.


• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.


• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.


• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.


• Collaborate with team members and other departments to ensure consistent and effective customer support.