Customer Service Inside Sales

Esco; Kepulauan Riau; On-site; IDR 410.306.000 - 574.430.000; Full time

Job summary

A global life sciences company is looking for a Customer Service Inside Sales representative in Bintan, Indonesia. The ideal candidate should possess at least a Bachelor’s degree in life sciences and excellent English communication skills. Responsibilities include coordinating sales documents, managing customer inquiries, and ensuring timely delivery of orders. This role requires proficiency in MS Office and the ability to work under pressure, providing a dynamic career opportunity in a growing organization.

Qualifications

• Degree in life sciences specializing in sales and marketing.
• Fluent in spoken and written English; Mandarin is a plus.
• Experience with customer satisfaction preferred.

Responsibilities

• Coordinate with sales team to manage documents.
• Maintain tracking of sales and deliveries.
• Liaise with Production for timely delivery.
• Handle customer inquiries and complaints.

Skills

Customer satisfaction

Good command of English

MS Office proficiency

Ability to work under pressure

Education

Bachelor’s degree in life sciences

Tools

MS Word

MS Excel

MS PowerPoint

Outlook

Job description

Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.

With nearly 50 years of history and a strong foundation in Singapore, Esco is a dynamic, fast-growing, mid-sized multinational organization that bridges East and West. We offer a diverse, inclusive, and globally connected environment where you’ll collaborate with top experts and visionary clients worldwide. As we accelerate our global expansion, you’ll have the unique opportunity to grow your career in tandem with the company, driving innovation and shaping a healthier, more equitable, and resilient future.

Job Title: Customer Service Inside Sales

Location: Bintan, Indonesia

Direct Manager: Global Operation Manager

Responsibilities:

• Coordinate with the sales team to handle the related documents received from field sales.
• Maintain tracking of incoming sales and delivered units.
• Review Order Confirmations from Order Processing and send updates to customers on the order details and scheduling.
• Liaise with Production to ensure timely delivery.
• Consolidate respective sale documents to pass to the Accounts Department upon successful delivery, installation, and commissioning.
• Manage and organize sales documents.
• Meet ISO Objectives and comply with ISO 9001, ISO 14001, and ISO 13485 requirements.
• Interact with customers to provide information in response to inquiries about products and services.
• Handle and resolve customer’s complaints.
• Co-ordinate order processing and shipment of goods.
• Help customers to decide what type of products would best suit their needs together with product specialists.

The Ideal Candidate Would Possess:

• Bachelor’s degree in life sciences (biology, pharmacy, chemistry, biomedical), preferably specialized in sales and marketing.
• Good in spoken and written English is a must, Good in spoken and written Mandarin is a plus.
• Candidates with experience in handling paperwork and achieving customer satisfaction preferred.
• Proficient in MS Office like MS Word, MS Excel, MS PowerPoint, Outlook, etc.
• Good attitude and shows responsibility.
• Understanding of production and marketing techniques, including production processes and sales analysis.
• Able to work under pressure.
• Willing to work on-site in Bintan, Kep. Riau.