Customer Service Manager

Body Lab; Seminyak; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A premier medical spa in Seminyak is seeking a Front Office Manager to oversee operations and manage client relationships. The ideal candidate will have 2-3 years of management experience in customer relations or hospitality, strong leadership and communication skills, and the ability to handle multiple tasks effectively. This role focuses on ensuring client satisfaction and streamlining booking processes.

Qualifications

• At least 2-3 years of management experience in customer relations or hospitality.
• Aesthetic/medical clinic experience is a plus.
• Strong organizational and multitasking abilities.

Responsibilities

• Supervise front office staff and daily operations.
• Manage client relationships and ensure satisfaction.
• Allocate bookings and optimize schedule efficiency.
• Monitor and improve client satisfaction scores.

Skills

Management experience

Strong leadership

Communication skills

Conflict resolution

Detail-oriented

Organizational abilities

Multitasking

Job description

Overview

Body Lab Bali is a state-of-the-art medical spa located in the heart of Seminyak, offering the latest in non-surgical cosmetic treatments. It is one of the leading cosmetic clinics in Bali, administered by experienced medical professionals and therapists who use scientifically-proven technology and dermatologist-approved products to deliver lasting results.

Responsibilities

• Supervise front office staff and daily operations, including booking management, phone/email handling, and client check-in/check-out.
• Create and manage the front office roster and daily schedule.
• Facilitate cross-departmental communication between therapists, medical staff, management, and back office.
• Coordinate replacement or resolution of out-of-service products and consumables.
• Client Relationship Management — Oversee and maintain strong relationships with clients handled by the front office team; ensure consistent, professional communication across all platforms; anticipate and respond to individual client needs and preferences; provide basic treatment consultations, referring medical questions to clinical staff as appropriate; and manage and promote the clinic’s loyalty program.
• Booking Coordination — Allocate bookings based on procedure type, doctor/therapist availability, equipment usage, and treatment room capacity; optimize schedule efficiency and minimize client waiting times; take ownership of client complaints, ensuring prompt, empathetic, and effective resolution; log, track, and analyze client feedback to identify recurring issues or improvement opportunities.
• Customer Satisfaction & Follow-Up — Monitor and improve client satisfaction scores and rebooking rates; oversee follow-up processes post-treatment, including satisfaction check-ins, reminders, and feedback collection.

Qualifications

• At least 2-3 years of management experience in customer relations, front office, or hospitality (aesthetic/medical clinic experience is a plus).
• Strong leadership, communication, and conflict resolution skills.
• Detail-oriented with strong organizational and multitasking abilities.

Notes

This role description excludes questions about salary, personal qualifications, language proficiency, and notice period; those items are not included as part of the job description.