Customer Service Specialist (English - Night Shift)

Concentrix; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service outsourcing company in Surakarta is seeking a talented and motivated Customer Service Representative. This full-time role entails addressing customer inquiries via live chat, providing accurate resolutions, and maintaining records. Candidates should possess strong communication skills in English and a Diploma 3 or higher. Opportunities for professional development and a competitive package are provided.

Benefits

Competitive compensation package

Comprehensive health and wellness benefits

Opportunities for professional development

Qualifications

• Minimum education Diploma 3 or above.
• Excellent communication skills in English, both written and verbal.
• Strong problem-solving and critical thinking abilities.
• Customer-centric mindset and a genuine passion for providing exceptional service.
• Proficiency in using computer systems and software applications.
• Ability to work effectively in a fast-paced, high-volume environment.
• Willing to work in a night shift.
• Willing to work onsite in Surakarta.

Responsibilities

• Responding to customer inquiries and concerns via Live chat.
• Providing accurate information and effective resolutions to customer issues.
• Identifying opportunities to improve customer satisfaction.
• Maintaining detailed records of customer interactions.
• Collaborating with cross-functional teams.
• Adhering to company policies and procedures.

Skills

Excellent communication skills in English

Strong problem-solving abilities

Customer-centric mindset

Ability to work in fast-paced environment

Education

Diploma 3 or above

Job description

About the role

We are seeking a talented and motivated Customer Service professional to join our team at PT Concentrix Services Indonesia in Surakarta, Central Java. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences through effective communication and problem-solving skills. This is a full-time position with only two shifts schedule.

What you'll be doing

1. Responding to customer inquiries and concerns via Live chat in a timely and professional manner
2. Providing accurate information and effective resolutions to customer issues
3. Identifying opportunities to improve customer satisfaction and loyalty
4. Maintaining detailed records of customer interactions and ensuring accurate documentation
5. Collaborating with cross-functional teams to enhance the customer experience
6. Adhering to company policies, procedures, and industry regulations

What we're looking for

1. Minimum education Diploma 3 or above;
2. Excellent communication skills in English, both written and verbal;
3. Strong problem-solving and critical thinking abilities;
4. Customer-centric mindset and a genuine passion for providing exceptional service;
5. Proficiency in using computer systems and software applications;
6. Ability to work effectively in a fast-paced, high-volume environment;
7. Willing to work in a night shift;
8. Willing to work onsite in Surakarta;
9. Can join as soon as possible,

What we offer

At PT Concentrix Services Indonesia, we are committed to providing our employees with a rewarding and fulfilling work experience. We offer a competitive compensation package, comprehensive health and wellness benefits, and opportunities for professional development and career advancement. Our vibrant and inclusive company culture encourages teamwork, innovation, and work-life balance.