Customer Service English

Convergence; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service organization is seeking a professional for chat support to assist foreign customers. The role requires excellent English communication skills, experience in a contact center is a plus, and recent graduates are welcome. Responsibilities include managing inquiries, providing information, and maintaining records in the database.

Qualifications

• Fluent in English in both written and spoken forms.
• Experience in Contact Centre is a plus.
• Fresh Graduates are welcome.

Responsibilities

• Answering chat from foreign customers professionally.
• Providing customers with information about services and products.
• Keeping records and logs in the contact center database.

Skills

Fluent in written & verbal communication skill in English

Excellent customer service

Education

Diploma degree

Job description

Yogyakarta, Jogja, Indonesia Convergence - Operations

Job Description:

- Answering chat from foreign customers professionally and responding to customer inquiries and complaints.

- Providing customers with the organization's service and product information.

- Excellent customer service, focused on all enquiries and provided services.

- Coordinate to related departments for solving the issues.

- Keep records and up-to-date logs of your conversations on our contact center database system.

Job Requirements:

- Fluent in written & verbal communication skill in English

- Having experience in Contact Centre (Point Plus)

- Min. Diploma degree (Fresh Graduate are welcome)